There is no tick box or button to accept terms and conditions in Recovery Assistant after entering AppleID and password

How to accept "terms and conditions" in Recovery Assistant?

There is no visible tick box or button to accept terms and conditions and "next" arrow is grayed out. Only visible option is to click "back" button which then takes me back to "Reset Password" screen

Posted on Jan 7, 2023 2:47 PM

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Question marked as Top-ranking reply

Posted on Jan 9, 2023 4:32 PM

Thanks for reaching out DV275,


It sounds like you're trying to accept the Terms & Conditions so you can move forward, but the option is not available. When you see it grayed out like that, it is typically because you need to continue to scroll down, within the window with the Terms & Conditions, do the bottom. Then you should be able to finish. If not, tell us more about what you were trying to do when you got stuck on that page. We'll do our best to help based on that information.


Take care.

1 reply
Question marked as Top-ranking reply

Jan 9, 2023 4:32 PM in response to DV275

Thanks for reaching out DV275,


It sounds like you're trying to accept the Terms & Conditions so you can move forward, but the option is not available. When you see it grayed out like that, it is typically because you need to continue to scroll down, within the window with the Terms & Conditions, do the bottom. Then you should be able to finish. If not, tell us more about what you were trying to do when you got stuck on that page. We'll do our best to help based on that information.


Take care.

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There is no tick box or button to accept terms and conditions in Recovery Assistant after entering AppleID and password

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