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Camera facetime crashes

My camera turns to black on facetime once i start it up.

it doesnt show anymore and looks like it crashes.

on the other end of the phone line they can see me for a bit but after a while that stops two?

anyone an idea to fix this? quite annoying?

MacBook Pro 14″, 12.6

Posted on Jan 8, 2023 12:57 AM

Reply
3 replies

Jan 9, 2023 7:24 PM in response to Bleun

Thanks for posting in the Apple Support Communities Bleun,


This section of the following resource may provide an explanation to what you're encountering:


Use a fast connection to avoid sound quality issues with FaceTime

If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:

• Connection alerts or unable to connect
• Choppy video calls
• Black screen
• Dropped calls

Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection.


If you can't make or receive a FaceTime call on your iPhone or iPad


Try connecting to Wi-Fi if you're not already, or moving closer to the wireless access point to improve signal strength.


We hope this helps!

Jan 9, 2023 7:24 PM in response to Bleun

Thanks for posting in the Apple Support Communities Bleun,


This section of the following resource may provide an explanation to what you're encountering:


Use a fast connection to avoid sound quality issues with FaceTime

If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:

• Connection alerts or unable to connect
• Choppy video calls
• Black screen
• Dropped calls

Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection.


If you can't make or receive a FaceTime call on your iPhone or iPad


Try connecting to Wi-Fi if you're not already, or moving closer to the wireless access point to improve signal strength.


We hope this helps!

Camera facetime crashes

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