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I want to move an address for my custom domain from one user to another - both are members of my iCloud family. I have deleted the address from user A, but I get the following error message when I try to add it to user B.
This email address is not available. Please try again with a different address.
Note - No messages have been sent by or received to the address in question.
Is this supported?
Hello white-buffalo-09,
Welcome to Apple Support Communities!
We want to help with Custom Email Domain with iCloud Mail. You can use these steps to add an email:
"Add a custom email domain
To use a custom domain with iCloud Mail, you need:
To add a personalized email address for a custom domain that you use with iCloud Mail:
Learn how to add a custom domain for iCloud Mail on iCloud.com."
This Apple Support page has the full details: Use Custom Email Domain with iCloud Mail - Apple Support
If the address was already previously used with a custom domain for another Apple ID account, it might not be available to be used again with a different account.
We hope this helps.
Cheers!
Hello white-buffalo-09,
Welcome to Apple Support Communities!
We want to help with Custom Email Domain with iCloud Mail. You can use these steps to add an email:
"Add a custom email domain
To use a custom domain with iCloud Mail, you need:
To add a personalized email address for a custom domain that you use with iCloud Mail:
Learn how to add a custom domain for iCloud Mail on iCloud.com."
This Apple Support page has the full details: Use Custom Email Domain with iCloud Mail - Apple Support
If the address was already previously used with a custom domain for another Apple ID account, it might not be available to be used again with a different account.
We hope this helps.
Cheers!
Thanks for getting back to us white-buffalo-09, it’s appreciated.
Apple does appreciate all feedback regarding our products, services, and features. If you'd like to provide feedback on your experience with our products or services, you can do so using this link: Feedback - iCloud - Apple
All the best.
Thank you for the reply, @justin_900. It seems it's not currently supported to transfer a custom email address to another iCloud user account. Perhaps this can be logged as an enhancement request.
Thanks again and kind regards.
Thanks for the tip. I just submitted feedback.
Cheers!
Custom Email Domain - Move Address between Users
