Beats headphone repair

Can Apple help to repair or send out for repair to fix Beats headphones purchased with MacBook at Apple Store in Danbury, CT? The headband part broke/snapped, so will not stay on head.

iPhone 12 mini, iOS 16

Posted on Jan 10, 2023 2:27 PM

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Raicya

Level 10

209,487 points

Posted on Jan 11, 2023 5:29 AM

Yes, you can check here -> Beats Repair & Service - Apple Support

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warrant repair refused I have a pair of beats headphones. 8 months old. The extending part of the headband became loose. 2 screws have come out and disappeared. I took the headphones back to Currys. They booked me in to a 3rd party authorised apple repairer. They contacted Apple and sent me this by email.... "I have had a chat with Apple and they have confirmed that we are unable to cover your Beats under a warrantable repair due to the missing screws. The only option we are able to provide would be shipping to Apple for repair at the cost of £189. If you would not like to proceed, I can prepare your Beats for collection in-store." £189 was the purchase price!! I would have thought this should be covered under warranty!! I have emailed asking for more detailed reasons as to why it is not covered but no response.
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Raicya

Level 10

209,487 points

Jan 11, 2023 5:29 AM in response to SP88SP

Yes, you can check here -> Beats Repair & Service - Apple Support

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