I activated idrive on my phone, in error, and it has shown up on my macbook pro containing all my documents. However my macbook does not support idrive but keeps asking me to log in to access documents. Will deactivating on my phone restore my macbook to it's normal drive?
MacBook Pro 13″, macOS 10.13
Hi Metaxaflash4,
Welcome to Apple Support Communities. We understand that you're having an issue with your documents being seen on your MacBook Pro after enabling a feature on your iPhone. We'd like to know more so we can help.
Just to confirm, are you referring to iCloud Drive when you say iDrive? We ask so we're clear on where we're starting from.
If you're referring to iCloud Drive, tell us more about your MacBook Pro not supporting that. Did you check out the requirements and how to set it up listed below:
Before you begin
1. Update your iPhone, iPad, or iPod touch to the latest iOS or iPadOS, and your Mac to the latest macOS.
2. Set up iCloud on all of your devices.
3. Make sure that you’re signed in to iCloud with the same Apple ID on all of your devices.
4. If you have a Windows PC, update to Windows 7 or later and download iCloud for Windows.
If you have a device that can't update to the latest iOS or macOS, see the minimum system requirementsto use iCloud Drive.
Get started
Set up iCloud Drive everywhere that you want to access and edit your files.
On your iPhone, iPad, and iPod touch
1. Go to Settings > [your name].
2. Tap iCloud.
3. Turn on iCloud Drive.
You can find your iCloud Drive files in the Files app.
On your Mac
1. Go to Apple menu > System Settings or Apple menu > System Preferences, then click Apple ID.
2. Select iCloud.
3. Sign in with your Apple ID, if you need to.
4. Turn on iCloud Drive.
To add the files from your Mac Desktop and your Documents folder to iCloud Drive, turn on Desktop and Documents.
* You can then find your Desktop and Documents folder in the iCloud section of the Finder sidebar.
* If you add a second Mac Desktop, you can find the files in your Desktop and Documents folders in iCloud Drive, in a folder with the same name as your second Mac. The files from your second Mac won't automatically merge with the files on your first Mac.
Hope that helps get you started with this issue.
Cheers!
Hey Metaxaflash4,
Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by contacting Apple Support directly using the link below.
Take care.
Thanks to all for the help offered. I have been in contact with Apple Support and they have resolved the issue. Not quite sure what it was but it was some sort of restriction I had on my itunes link (to prevent my Mac uploading all it's music content to my old iphone) that we removed and then restarted the Mac. Hey presto everything works as it should!
Again many thanks to all respondents.
Hi ColleenD1,
My Macbook Pro is an older one and does not support icloud drive. I recently updated my iphone to a 6s which meant I required more cloud storage than the free 5GB. I upgraded my storage and somewhere along the line I activated the drive feature in icloud via my phone. On then using the Macbook I discovered that my task bar now showed an icloud drive folder instead of a documents folder. When I go to the via apple menu>system preferences I can click on the icloud icon but all I get is a request to log in with my apple id. I've tried this but it continually tels me to try again later. There is no problem with logging in to icloud on my phone or direct with the cloud via the internet on my Macbook so I have no idea why the icloud drive is showing on the Macbook and I have turned it off on the iphone. As it stands at present I cannot access the icloud via my Macbook as it will not allow me to sign in.
Hi,
From Apple>system preferences>icloud logo brings up icloud request for apple id and password. After entering both it thinks about it and then "You can't sign in at this time. Try signing in again" and I always get that response. Obviously my id and password are correct as I can get on here and into other apple bits that require me to log on.
Metaxaflash4,
Got it. You'll want to make sure your Mac is connected to a reliable Wi-Fi network with good signal strength. If you still can't sign in, try working through these steps: If you can't connect or sign in to iCloud
If the issue persists beyond that, you'll want to reach out to Apple Support directly for more help. They're best-equipped to take a closer look and provide some additional guidance. This link will help you get started: Contact - Official Apple Support
Take care.
Thanks for the advice but still the icloud link from my Macbook gives the same result. "You can't sign in at this time. Try signing in again" By going to the icloud website via my browser I can sign into my icloud account but cannot do it via the icloud logo on system preferences!?!? When I get time I'll try Apple support.
Metaxaflash4,
Thanks. Which specific error are you receiving when trying to log in on your Mac?
Cheers.
idrive take over
