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User profile for user: anon229
anon229 Author
User level: Level 1
8 points

AirPods Pro 2nd Gen not producing any sound with LG TV

I've come across this issue where my AirPods Pro 2nd Gen manage to connect to my LG TV over bluetooth but they do not produce any sound what so ever. I used to own a pair of 1st Gen AirPods Pros and they worked flawlessly with the same TV.

The exact model of the TV is: LG OLED55B7V

The TV software is up to date and has remained the same that I used with my previous AirPods Pros. The new 2nd Gen AirPods Pros had the same issue both with the firmware version out of the box and even with the lates firmware.

I have multiple other non-Apple wireless headphones that work with the same TV without any issues what so ever and the 1st Gen AirPods Pros worked with the TV as well so I'm absolutely sure the issue is on Apple's side. Having seen hoards of threads about the same issue with different TV manufacturers also strengthens my point. Pretty disappointed to be honest having spent so much money on these and they fail at such trivial things.

Is Apple working on fixing this issue and is there fix coming out any time soon or should I just return them?

Posted on Jan 13, 2023 3:28 AM

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User profile for user: anon229
anon229 Author
User level: Level 1
8 points

Posted on Jan 18, 2023 7:30 AM

Hello!

Thank you for your reply. I must sadly admit that the information you provided was of no use or help to me. The issue was with the both AirPods to begin with as I described in my post not just one of them. Also I described that the issue was with getting sound from my LG TV but your reply focused on troubleshooting the AirPods not working with an Apple device.

I do hope I will receive some useful information though as otherwise I'll have to return the AirPods.

Also a small update - while tinkering with the AirPods today I came across something strange - when I connect - disconnect the AirPods to my TV, they have TV sound for a fracture of a second right after they connect to the TV but that's it. Then they go quiet again.


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User profile for user: anon229
anon229 Author
User level: Level 1
8 points

Jan 18, 2023 7:30 AM in response to K_Faith

Hello!

Thank you for your reply. I must sadly admit that the information you provided was of no use or help to me. The issue was with the both AirPods to begin with as I described in my post not just one of them. Also I described that the issue was with getting sound from my LG TV but your reply focused on troubleshooting the AirPods not working with an Apple device.

I do hope I will receive some useful information though as otherwise I'll have to return the AirPods.

Also a small update - while tinkering with the AirPods today I came across something strange - when I connect - disconnect the AirPods to my TV, they have TV sound for a fracture of a second right after they connect to the TV but that's it. Then they go quiet again.


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User profile for user: K_Faith
K_Faith
User level: Community Specialist

Jan 15, 2023 4:48 PM in response to anon229

Hello anon229,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with sound on your AirPods. Try the steps in this article to see if they resolve the issue: If your left or right AirPod isn't working - Apple Support


"Learn what to do if your left or right AirPod doesn't play audio.


If there's no sound in one AirPod

  1. Make sure that your charging case is fully charged.
  2. Place both AirPods in your charging case and let them charge for 30 seconds.
  3. Open the charging case near your iPhone or iPad.
  4. AirPods and charging case

  6. Check the charge status on your iPhone or iPad to make sure that each AirPod is charging .
  7. AirPods charging status on your iPhone screen

  9. Put both AirPods in your ears.
  10. Play audio to test both AirPods.
  11. If an AirPod still isn't working, reset your AirPods or contact Apple Support.

If there's low volume in one AirPod

If your left or right AirPod isn't playing any sound, or if the volume is too quiet, follow these steps:

  1. Check the microphone and speaker mesh on each AirPod. 
  2. microphone and speaker on an AirPod

  4. If you see any debris, clean your AirPods using the guidelines in this article, and see if that fixes the issue.
  5. Go to Settings > Accessibility > Audio/Visual > Balance, and make sure that the balance is set in the middle."


We hope this helps.


Cheers!


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AirPods Pro 2nd Gen not producing any sound with LG TV

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