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Level 1

8 points

iMac: can't upgrade, stuck on "Finding Update"

Been trying and trying, but my computer refuses to find any macOS updates, so I'm stuck on Catalina and need to have at least Monterey running for my new job (can't upgrade my MS Office apps because they require Monterey or higher).

I've tried safe mode, tried to d/l the upgrades from 3rd party links, tried everything I can think of and find online. The farthest I get is System Update dialog box with the blue progress bar pulsing under "Finding Update". I've left it overnight with no result. This computer is only two years old and has plenty of storage and RAM to run the update install. W. T. F.

iMac 21.5″, macOS 10.15

Posted on Jan 13, 2023 2:07 PM

Best reply

den.thed

Level 9

78,766 points

Posted on Jan 13, 2023 2:26 PM

Third party AV-ware and VPNs can block Updates and make a mess out of your iMac.

Startup in Safe Mode and then use Apple > System Preference > Update.

see > If an error occurred while updating or installing macOS - Apple Support

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iMac: can't upgrade, stuck on "Finding Update"

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