I am unable to sign in to the Apple TV app. I am positive that my user name and password are correct. I am getting error code N/63C5B358.

Hey Apple. If you are not going to provide support, and I cannot use the service I am paying for on the device that carries your app, why should I continue to pay you a monthly fee? How about responding to everyone on this discussion board having the same issues. Or do you really not care? Sure seems that way.

They don't care. Because we all still pay the monthly fee. No reason for them to do anything. If they cared, we'd at least have had an acknowledgement.

Apple, I will be canceling my service at the end of this billing cycle. I realize you have billions and do not care in the least. But I want to watch tv on my TV! Not on a phone. Not on a laptop. I'm not giving you more money for Apple hardware to use and app I am already paying you for.

I am getting the same issue trying to log on my Sony tv. It’s the right username/ password. I’ve done it many times and still won’t let me in. Deleted the app, reset my tv and nothing.

Did anyone suggest a fix for it?

Same here... I can log into apple TV app on all of my devices except my gen 2 firestick... It is driving me insane. Tried everything. Cleared cache, cleared data, deleted app, restarted Firestick, reinstalled... Still the same **** error 63E15682... Bigger question, why have error codes if they mean nothing?

I am unable to sign in to the Apple TV app through firestick. I am positive that my user name and password are correct. I am getting error code N/63E913BE. All other devices are working except one. What is the issue?

Hello K_daily,

We understand you have an issue logging in to the Apple TV app. We have some steps to walk through that will either resolve the issue or narrow it down a bit to determine what's going on.

1. Make sure your device with the Apple TV app is fully updated:
   1. Update your iPhone, iPad, or iPod touch
   2. Update your Mac
   3. Update your Apple TV
2. Test your Apple ID login at our main website: Manage your Apple ID
   1. This will confirm your login is working without issue
3. Restart your device
   1. Sometimes a simple restart can resolve many issues

If you still aren't able to log in, reply back with which device you are using and any errors you get when trying to log in. We look forward to hearing back from you.

Take care.

Me too ! I am getting the same error on Roku stick+ . Pretty sure they (Apple) updated something and f*cked up everything ! Got logged out from my Roku stick+ , the option to sign in from the web (by entering a code) is not available anymore , and although I am entering correct credentials I cannot login ! Way to go Apple ! So much "security" , we cannot use the service as well ! Geniuses...

… thru Roku.

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

1. Remove the Apple TV app,
2. Shut off and unplug the TV (or streaming device),
3. Wait 30 seconds,
4. Plug the TV (or streaming device) back in,
5. Reload the Apple TV app.

Else try the Network Connection Reset, as mentioned by user Jarieta.

If the issue persists after that, then please contact the Apple Support staff for further assistance.

This is a user to user support forum.

If you had read the terms of service you agreed to when you signed up, you would know that Apple is not here and does not read or respond to any post here.

If you want support from Apple you need to contact them.

Contact - Official Apple Support

I also had the same problem afters hour of trying and even getting support from Apple I was unable to log in. The day after what brain I had left decided to try again this time I scanned the QR code on my TV instead of using my password and BINGO it worked.

Having Apple Support call me seemed to fix it for me. I could only not get in on my ROKU TV AppleTV app. It would start the selected program but once the initial add finished I got a playback error message. Tried deleting and readding the app and then I got error trying to login (again only on the ROKU TV), so I set up a support call and when they called, everything worked perfectly, was able to login and watch a show. Still no idea what happened, guess knowing they were going to call fixed the issue.

This solution worked for me! As someone already posted here, you may want to reset or “wipe” clean your Roku/Apple/ Amazon fire TV stick/box or whatever device you are using to load your TV apps. That was the KEY for me! This was my journey: (BTW, I always was able to watch Apple TV in my IPhone/tablet. The problem was logging in my TV. And I also noticed that by trying to read the logging QR CODE in the TV didn’t prompted any response in my iPhone!)

Plan 1: Deleted the Apple TV app and I loaded it again. It didn’t work XX Plan 1.1: The same but also deleting the app in my I-Phone and login in again. Failure! XX Plan 2. I followed plan 1 but I also unplugged the TV and Amazon box for few minutes. Then I plugged and connected everything back and I also upload the Apple TV app fresh from the App Store. Nothing! XX (I started getting frustrated! ) Plan 2.2 I followed plan 2 but also deleting the Apple TV from my IPhone and turning it OFF and ON my iPhone ( I wrongly assumed that both had to be synchronized) NADA! I am cursing Steve Jobs by now! Plan 3. I took a risk and I restarted my Amazon Fire TV box/Stick or whatever you are using (Roku stick, etc) BACK TO THE FACTORING SETTINGS! That wipes it out. I was careful to take notes of which apps I had (HBO, Hulu, Showtime, etc) so I would upload them activate them again. (I wish you remember all your users and passwords!). Anyway! After I set up again my Amazon fire TV box the first app I uploaded was Apple TV! I turned on my iPhone and I also upload the Apple TV app there. Then I noticed that reading the QR code in the TV still didn’t work but it was able to log in in the TV by simply entering my Apple ID and Password! It worked! I was so happy! Now my Amazon fire tv app is actually faster! Good luck to all of you! I wish one the plans I described above works for you!

I’m getting a slightly different code error. Does anyone have an answer?

My error code N/63DF469D.

i have rebooted my router, installed and deleted the app, changed my password…waited. Still getting the error.

Same issue here as well !!! Has anyone figured out the solution ? I believe it was because of an update they did on the App . In Roku the Appletv+ App says Version 13.1b Feb 15,2023 . So I assume that's what caused it ...

on my Sony tv

Specific to Sony smart TVs: It may have to do with the TV’s privacy settings. Try this:

discussions.apple.com/thread/252691729