I am getting error code N/63C5B358 when trying to login to the Apple TV app. User name and password are correct.
This solution worked for me! As someone already posted here, you may want to reset or “wipe” clean your Roku/Apple/ Amazon fire TV stick/box or whatever device you are using to load your TV apps. That was the KEY for me! This was my journey: (BTW, I always was able to watch Apple TV in my IPhone/tablet. The problem was logging in my TV. And I also noticed that by trying to read the logging QR CODE in the TV didn’t prompted any response in my iPhone!)
Plan 1: Deleted the Apple TV app and I loaded it again. It didn’t work XX Plan 1.1: The same but also deleting the app in my I-Phone and login in again. Failure! XX Plan 2. I followed plan 1 but I also unplugged the TV and Amazon box for few minutes. Then I plugged and connected everything back and I also upload the Apple TV app fresh from the App Store. Nothing! XX (I started getting frustrated! ) Plan 2.2 I followed plan 2 but also deleting the Apple TV from my IPhone and turning it OFF and ON my iPhone ( I wrongly assumed that both had to be synchronized) NADA! I am cursing Steve Jobs by now! Plan 3. I took a risk and I restarted my Amazon Fire TV box/Stick or whatever you are using (Roku stick, etc) BACK TO THE FACTORING SETTINGS! That wipes it out. I was careful to take notes of which apps I had (HBO, Hulu, Showtime, etc) so I would upload them activate them again. (I wish you remember all your users and passwords!). Anyway! After I set up again my Amazon fire TV box the first app I uploaded was Apple TV! I turned on my iPhone and I also upload the Apple TV app there. Then I noticed that reading the QR code in the TV still didn’t work but it was able to log in in the TV by simply entering my Apple ID and Password! It worked! I was so happy! Now my Amazon fire tv app is actually faster! Good luck to all of you! I wish one the plans I described above works for you!
I also had the same problem afters hour of trying and even getting support from Apple I was unable to log in. The day after what brain I had left decided to try again this time I scanned the QR code on my TV instead of using my password and BINGO it worked.
Hey guys - Just got off the phone with Amazon support. This is a known Apple issue that came up during a recent update. They called it an “emergent issue” that Apple is working on. Called Apple Support who claimed not to know about this… I’m guessing it was a bad update by Apple that’s going to take a few days/weeks to fix. So we’re not crazy - nothing we can do for now (other than maybe cancel Apple TV)
If you have a Roku or Roku tv, I found a solution that worked for me. Instead of logging in when prompted at the Home Screen, I went to settings in Apple TV app, logged in with no problem.
macOS 14.1 recently reinstalled. After being stuck for a while, I logged into Podcasts and authenticated with Apple ID, then auth to TV app magically worked.
It’s a glitch in the app. Delete the app and redownload it. Mine did the same thing
FYI - update
I found some success to resolving this issue by resetting/updating the Samsung TV's network settings. Apple TV remains problematic but it resolved similar issues with other streaming services. Might want to try that.
On what device do you have the Apple TV app?
Is it listed as an officially supported device in Apple’s list? Apple TV app-supported devices - Apple
Same. It’s the only app that can’t seem to tell if I’m connected which is odd so if I either reset the network or the tv itself it resolves itself temporarily at least.
kind of a pain…..
Please tell us on what model device this is happening, as troubleshooting differs by platform and possibly other device properties.
I am getting the same issue trying to log on my Sony tv. It’s the right username/ password. I’ve done it many times and still won’t let me in. Deleted the app, reset my tv and nothing.
Did anyone suggest a fix for it?
I’m getting a slightly different code error. Does anyone have an answer?
My error code N/63DF469D.
i have rebooted my router, installed and deleted the app, changed my password…waited. Still getting the error.
Same here... I can log into apple TV app on all of my devices except my gen 2 firestick... It is driving me insane. Tried everything. Cleared cache, cleared data, deleted app, restarted Firestick, reinstalled... Still the same **** error 63E15682... Bigger question, why have error codes if they mean nothing?
Hey Apple. If you are not going to provide support, and I cannot use the service I am paying for on the device that carries your app, why should I continue to pay you a monthly fee? How about responding to everyone on this discussion board having the same issues. Or do you really not care? Sure seems that way.
I am unable to sign in to the Apple TV app through firestick. I am positive that my user name and password are correct. I am getting error code N/63E913BE. All other devices are working except one. What is the issue?
Me too ! I am getting the same error on Roku stick+ . Pretty sure they (Apple) updated something and f*cked up everything ! Got logged out from my Roku stick+ , the option to sign in from the web (by entering a code) is not available anymore , and although I am entering correct credentials I cannot login ! Way to go Apple ! So much "security" , we cannot use the service as well ! Geniuses...
I am unable to sign in to the Apple TV app. I am positive that my user name and password are correct. I am getting error code N/63C5B358.
