Office 365 "failure to install" on new MBP (M1) 13.x.x

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29 points

Office 365 "failure to install" on new MBP (M1) 13.x.x

Message: "failure to install. Contact manufacturer"

Valid Office 365 (personal) subscription wanting to add new MBP device
OS 13.0.1
Runs on other MBP M1

Contacted Microsoft, got to level 2 after various non-successful fix attempts; was told this is a known problem with Ventura and will be fixed; meanwhile just downgrade OS to 12. [I choose not to do that, long story.]

Question: ? Is this in fact a known problem? I installed the other Office 365 when using previous OS 12, but don't know that it is a factor.

Any reasonable suggestions gratefully accepted.

Posted on Jan 23, 2023 12:41 PM

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Answer 1

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Jeanne Author

Level 1

29 points

Jan 30, 2023 7:34 AM in response to FoxFifth

Success!

This worked: Go to “portal.office.com” and click “Install apps” to download Office 365.

In one of the links you provided, this information was shared down thread by a Microsoft user-commenter—found when I was in a better state of mind.

Thanks, FoxFifth!

Link:

https://answers.microsoft.com/en-us/msoffice/forum/all/unable-to-install-word-or-office-on-macos-ventura/23fd3eca-0d59-4490-a698-b911bb7f4343

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Answer 2

FoxFifth

Level 10

472,131 points

Jan 23, 2023 1:22 PM in response to Jeanne

This previous post may help: I am unable to install Office since the V… - Apple Community

Also, I just checked the Microsoft 365 for Mac Install forum and didn't find many indications of a problem there, but the following may help.

Here is one I found:

https://answers.microsoft.com/en-us/msoffice/forum/all/unable-to-install-word-or-office-on-macos-ventura/23fd3eca-0d59-4490-a698-b911bb7f4343

This is the results of a search for Ventura in that forum: https://answers.microsoft.com/en-us/search/search?SearchTerm=ventura&tab=&status=all&advFil=&IsSuggestedTerm=false&isFilterExpanded=undefined&CurrentScope.ForumName=msoffice&CurrentScope.Filter=msoffice_install-msoffice_OfH-mso_OPMac&ContentTypeScope=&page=1&sort=Relevance&dir=Desc

Link to the forum: https://answers.microsoft.com/en-us/msoffice/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=2

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Answer 3

Jeanne Author

Level 1

29 points

Jan 23, 2023 1:33 PM in response to FoxFifth

Thanks for speedy response. Went through some of these myself and with M/S techs through their help portal. No success.

I suppose if no direct reiteration of my situation with positive response on our Apple community support page, I can contact Apple's helpline; but thinking they'd refer me back to M/S.

Thanks again.

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Office 365 "failure to install" on new MBP (M1) 13.x.x

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