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johnno16 Author

Level 1

4 points

Apple TV on Roku Devices

I have tried on 2 different Roku Premier devices and on both i get errors when trying to log in, it's not the 2 form factor authentication, says verification failed and try again later.

Any idea's as to the problem, other than it's just Apple being Apple. Why have the app available for download on Roku if the bloody thing doesn't work.

4670X,

Posted on Jan 24, 2023 10:42 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,142 points

Posted on Jan 25, 2023 12:11 PM

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

“Verification failed” may mean no valid reaction from the remote server.

Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
Verify that your router doesn’t block ports that Apple services like to use.
Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
Verify that your Roku has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.

Else

Check for Roku OS software updates.
Check for Apple TV app updates, if not set to do so automatically.
Try resetting the Apple TV app.
Try deleting and re-installing the Apple TV app.

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Apple TV on Roku Devices

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