Why is sound only coming thru one of my powerbeats pro headphones when I have both in my ears? As long as I have one in either ear that ear plays fine! Can you please help me out
Hello Clrkent,
To help us get a better understanding of the issue, we’d like to ask a few questions.
1. Which device are you using your Beats with?
2. If you use your Beats with multiple devices, do you experience the same issue on all of them?
3. Does this happen with all sound, or only sound when using a certain app?
The above details will help us plan how to proceed.
If you haven't done so already, please check out this link, which outlines how to reset your Beats, which can help with some sound issues: Reset your Beats earphones
Reset Powerbeats Pro
1. Place both earbuds in the case. Leave the case open.
2. Press and hold the system button on the case for 15 seconds or until the LED indicator light flashes red and white.
3. Release the system button.
Please also be sure to review all of the information outlined in the link you came from, which outlines how to adjust the settings for your device, and may be helpful as well: Change the settings for your Powerbeats Pro
Thanks!
Hello Clrkent,
To help us get a better understanding of the issue, we’d like to ask a few questions.
1. Which device are you using your Beats with?
2. If you use your Beats with multiple devices, do you experience the same issue on all of them?
3. Does this happen with all sound, or only sound when using a certain app?
The above details will help us plan how to proceed.
If you haven't done so already, please check out this link, which outlines how to reset your Beats, which can help with some sound issues: Reset your Beats earphones
Reset Powerbeats Pro
1. Place both earbuds in the case. Leave the case open.
2. Press and hold the system button on the case for 15 seconds or until the LED indicator light flashes red and white.
3. Release the system button.
Please also be sure to review all of the information outlined in the link you came from, which outlines how to adjust the settings for your device, and may be helpful as well: Change the settings for your Powerbeats Pro
Thanks!
Clrkent,
To clarify, both earphones connect and play audio, but only one at a time. Never both at the same time. Correct?
Is this happening with all audio? Music, videos, phone calls, etc?
Please also be sure, if you haven’t already, that:
Download and install the Beats app for Android
Download and install the Beats app for Android
1. On your Android phone, tap Play Store (or go to the Google Play website), then search for the Beats app.
2. Tap Install and follow the onscreen instructions.
If you previously installed the Beats Pill+ app on your phone, you must remove it before installing the Beats app.
Note: If you don't have access to the Google Play Store, see the Beats Support article about how to download the Beats app.
Thanks.
I am using my beatspro on my galaxy a71 and my LG tablet and yes it does it on both items. Also when I hold my button down on my beats box for 15 seconds my light never goes to red/white flashing it only stays white.
No the left one only plays when I am constantly moving the Headphone in my ear and that's only every now and then and the right one plays fine I just don't get it I've tried everything. I've done the cleaning the resetting and everything. Also I can not get them to pair with the beats app AT ALL. I spent close to $200 for these headphones you would think they would work like they are supposed to. So any other suggestions? Please help me out here please 🙏 please 🙏
Clrkent,
If you continue to experience the issue we'd recommend reaching out for additional support here: Get Support
Take care.
I only have sound coming thru one earphone when listening to anything. As long as i only have one headphone in it will play one headphone but not the other one
