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Disappearing sent emails

Hi,

Has anyone else seen it with the ios 16 mail app when if you reply or forward an email in an ActiveSync mailbox, it disappears?

i.e. You reply to an email, press send.

The recipient never receives the email, the email isn't in sent items or outbox on the phone or in outlook. Just Vanished.


Thanks

iPhone 13

Posted on Jan 25, 2023 3:54 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 29, 2023 1:30 PM

I have a similar issue.

Read elsewhere it may be due to the new send delay option, so have just turned that off.

4 replies

Jan 26, 2023 3:01 PM in response to cmsjbarr

Hi cmsjbarr,


We'd like to share some suggestions to assist you with this issue you have with your emails. We recommend verifying the setup and settings via Set up Exchange ActiveSync on your iPhone or iPad - Apple Support which is a resource available for ActiveSync. If this does not help, you can contact Apple Support to determine what additional option of help there is for ActiveSync issues.


Thanks for using Apple Support Communities.

Disappearing sent emails

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