Kids iPad needs multiple passwords to download app

Hi! I have 3 kids under 13, all just connected to family sharing. When they want to download an app it asks for a password to sign into Apple ID. Then it asks for the password again to BUY the app. Then, once i receive the request and approve it, it asks them a third time for a password, just to download the app. Is this normal? I tried calling customer service and got nowhere. It also happened on all 3 of my kids iPads, so it’s not like it’s a singular incident.

iPad, iPadOS 15

Posted on Jan 25, 2023 9:06 AM

Similar questions

1 reply

Missy5937

Community Specialist

Jan 26, 2023 5:53 PM in response to Dhuber87

Hello Dhuber87,

Thanks for posting in the Apple Support Communities. We're happy to look into this with you. Have you checked their settings to see if there's a way to change settings related to purchases from App Store? If not, try the following path:

Open Settings app on iPad
Select Touch ID and Passcode
Is the slider in the ON position for iTunes & App Store, under section "User Touch ID For:"? If not, try enabling it and see if that helps with the number of entries they need to make with their passwords to make their purchase/request.

Check out Use Touch ID on iPhone and iPad - Apple Support section: Use Touch ID to unlock your iPhone/iPad or make purchases.

Best regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Kids iPad needs multiple passwords to download app

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up