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User profile for user: Gary Antoine
Gary Antoine Author
User level: Level 1
72 points

Updating the OS on an Apple Watch series 6.

My Apple Watch will Not update to WatchOS 9.3 from WatchOS 9.2. I have an iPhone 14 Pro with IOS 16.3 on it and when I try to update the watch after a while I get this message on my iPhone


(Software update failed. An error occurred downloading the latest version of WatchOS on your Apple Watch)


Has anyone had this happen? Apple Support was not able to help they say I need to send the watch in for repairs. but it is working fine for everything else.


Any help other than sending it in for repairs?


Thanks Gary.

Posted on Jan 27, 2023 9:33 AM

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User profile for user: LD150
LD150
User level: Level 10
91,299 points

Posted on Jan 27, 2023 4:05 PM

Make sure you don't have any VPN or VPN ad-blockers on the phone.

Resetvthe router to factory settings (usually a pin in a hole)

It is unlikely to be a hardware problem

Try the steps here to troubleshoot not being able to update: Update your Apple Watch - Apple Support 


Need more help with updating? 


Try these steps: 


Make sure that your Apple Watch is connecting properly to its charger.  


If your Apple Watch won't charge or won't turn on – Apple Support (UK)


Restart your Apple Watch. Restart your Apple Watch – Apple Support (UK)


Restart your paired iPhone. Restart your iPhone – Apple Support (UK)


Try again to update your Apple Watch. 


If the update won't start: 


Open the Apple Watch app on your iPhone. 


Tap General > Software Update. 


Delete the update file. 


Try again to update your Apple Watch. 


Learn what to do if you see 'Cannot Install Update' when updating Apple Watch If you don’t have enough space to update your Apple Watch – Apple Support (UK)


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Question marked as Top-ranking reply
User profile for user: LD150
LD150
User level: Level 10
91,299 points

Jan 27, 2023 4:05 PM in response to Gary Antoine

Make sure you don't have any VPN or VPN ad-blockers on the phone.

Resetvthe router to factory settings (usually a pin in a hole)

It is unlikely to be a hardware problem

Try the steps here to troubleshoot not being able to update: Update your Apple Watch - Apple Support 


Need more help with updating? 


Try these steps: 


Make sure that your Apple Watch is connecting properly to its charger.  


If your Apple Watch won't charge or won't turn on – Apple Support (UK)


Restart your Apple Watch. Restart your Apple Watch – Apple Support (UK)


Restart your paired iPhone. Restart your iPhone – Apple Support (UK)


Try again to update your Apple Watch. 


If the update won't start: 


Open the Apple Watch app on your iPhone. 


Tap General > Software Update. 


Delete the update file. 


Try again to update your Apple Watch. 


Learn what to do if you see 'Cannot Install Update' when updating Apple Watch If you don’t have enough space to update your Apple Watch – Apple Support (UK)


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Updating the OS on an Apple Watch series 6.

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