The grayed out area at the top of my iPad happened last week, don’t have any idea how this occurred and I took it into Best Buy geek squad, I was told they have never seen this happen to an iPad, this tablet is an iPad Pro, it’s less than a year old…has anyone else had this occur to their tablet?
Hi CathyG1260,
For help with your iPad display, you can test the issue when rotating the screen. The steps below found in the article here: Rotate the screen on your iPad
"How to rotate the screen on your iPad
to make sure it's off.
If the screen still doesn't rotate, try a different app like Safari or Messages, which work in landscape mode, and check to see if your iPad has a side switch."
If the band of grey remains in the same area, it's very likely a hardware issue and service needed to be completed. You can check on your options here: iPad Repair & Service - Apple Support
You can also find helpful steps for getting your iPad ready for service here: Get your iPhone, iPad, or iPod touch ready for service
For most assistance, reach out to Apple Support directly.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.
Hi CathyG1260,
For help with your iPad display, you can test the issue when rotating the screen. The steps below found in the article here: Rotate the screen on your iPad
"How to rotate the screen on your iPad
to make sure it's off.If the screen still doesn't rotate, try a different app like Safari or Messages, which work in landscape mode, and check to see if your iPad has a side switch."
If the band of grey remains in the same area, it's very likely a hardware issue and service needed to be completed. You can check on your options here: iPad Repair & Service - Apple Support
You can also find helpful steps for getting your iPad ready for service here: Get your iPhone, iPad, or iPod touch ready for service
For most assistance, reach out to Apple Support directly.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.
iPad pro
