Hey there jchrisegan,
Congrats on getting your new Mac!
While we're unsure of what exactly occurs when you try logging into your user account on it, we wanted to provide a link in case this is an issue of forgetting your user account password: If you forgot your Mac login password In case there's something else going on, we'd like to confirm more details to better understand what's happening:
- What exactly occurs when you try logging into your user account on your new Mac? The more details you provide, the better we'll understand what's happening when you try.
- Have you already tried any steps, like a restart as one example?
- We understand it's a new Mac, but have you ever been able to log into your user account since first starting to use it? If yes, when did this issue start?
Cheers!