videos received via text message are too bright

I reported this bug to Apple with multiple levels of App support team about 2 months ago. I’ve upgraded to latest version on IP7 (15.7.6), and this problem still persists. Apple proves again and again that they’re a hardware company and not a software company. Their inability to permit users to rollback on Revs, and their demeaning silence on reported bugs, tells you all you need to know about their company and their prowess at developing and maintaining software products. Moving to Android once and for all.

Well, I don’t have an iPhone anymore but I have a Samsung Note 20U and naturally no one can text video messages to me unless we both use the WhatsApp. My kids will not install that; they all have iPhones. However, I have an iPad 7th generation and the only

solution so far has been to save the videos to Photos and then create a new project in iMovie and convert and save it from there.

And since I got sick of doing this with every text video, I just purchased a new iPad Pro 12.9” and this better work! I think the iPad 7th gen is just too old for the newer iPhone hardware.

Hopefully they'll issue a real fix.

I also have an iPhone 7 Plus with the same up to date software version. Here’s how a video I received from an iPhone 13 Pro looks like on my device.

Yup, I’m having the same exact issue and I have an iPhone 7 Plus. I’ve read recently they are discontinuing the latest iOS upgrades from reaching iPhone 7 and below. They are currently on like iOS 16.3. This definitely has to be a tactic to make us upgrade smh. YouTube videos also get overexposed with this stupid HDR display that wasn’t an issue previously smh.

Dang. Doesn’t work for me on iPhone 7 Plus. I had already tried that but I tried it again on several hdr videos. Tapped the down arrow and says “ show in photos”—same issue. But thanks & glad it works for you.

I have tried all above mentioned attempts. (I too have the 7) and all I receive is an error message that I can’t send the videos and to try later. (They won’t even upload into the send message text area.

If anyone has other suggestions, PLEASE let us all know.

TIA

I’m running iOS 15.7.4 on my 7 Plus….what version iOS is on your phone? The reason I’m asking is that I can copy an HDR video to my Photos (pressing downward arrow when solid blue), and it’s saved to my photos (as an HDR video). Then when I try to select that video and try to send it to my own number in a text msg, a popup window tells me “Unable To Share”, “there was an error while preparing to share”.”Please try again later.” I can repeat this dozens of times and the same popup msg keeps showing.

I get what you are saying but I shouldn’t have to send a mesg and instructions to all senders to change their default video settings so they can resend videos. Because that would be everyone in my contacts.

It looks fine in their end, it looks fine when sent via other methods, like WhatsApp or google, so Apple needs to figure a way to make it look fine in their own system. It used to work and they broke it.

Make no doubt about it, Apple knows exactly what they are doing. They are the best at obsoleting their older equipment. They have created the HDR problems for older equipment, knowing that a certain percentage of those affected will go out and buy new equipment. If that were not the case, they would have immediately issued a simple work-around for the problem. Instead they say nothing and direct you to the Community where you will find multiple opinions and confusing information.

I do not have my phone on auto update so I have not updated to 15.73 yet.

Around a month or so ago my I phone 7+ has also started getting the extremely light videos when sent to my texts from another later iPhone.

I hope Apple will care for their customers and fix the issue!

When is Apple going to fix this? I spent over an hour with tech support, they acknowledged the issue, months ago. I have to copy messages videos to Messenger (as described earlier by others), and if I want to share video, I need to copy to my Google Drive, and move from there. I feel like I’m back in the FOS days. Apple is such a mediocre software company; so behind the likes of Microsoft and Google.

I have found a solution! Move to Android! I was sick and tired of Apple software maintenance. They remind me of Microsoft in the late 1990's (and Microsoft was hardware independent to boot)! They obviously don't know a lot about version control, rollback/roll-forward, but with the average age of a software developer being under 25, look no further for an explanation. Apple does make excellent hardware (I'll give them credit for that), but their software development/maintenance is mediocre at best. They have a long way to go as a software company, and making $ definitely clouds their judgement on crucial software maintenance issues. They should hire some Microsoft development managers to straighten out there development processes.

Nah.. didn't work for me. Already tried that. Video downloads to photos just fine but playback washed out.