My passcode numbers are circled when I touch them and nothing registers.

My passcode numbers are circled when I press them and they do not register.


Posted on Feb 4, 2023 8:34 AM

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Question marked as Top-ranking reply

Posted on Feb 6, 2023 2:24 PM

Hi nonnajanetcarol,


It seems you're having some trouble with your touch screen responding and we can help.


Is your iPad responding at all to touch? You might need to take these steps:

If your screen is too sensitive or responds intermittently to touch
1. Restart your iPhone or iPad.
2. Make sure that your screen is clean and free of any debris or water.
3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
4. Remove any cases or screen protectors.

If the screen isn't working on your iPhone or iPad


Do you see any other message on the screen about your passcode?


Thanks for using the Apple Support Communities.



1 reply
Question marked as Top-ranking reply

Feb 6, 2023 2:24 PM in response to nonnajanetcarol

Hi nonnajanetcarol,


It seems you're having some trouble with your touch screen responding and we can help.


Is your iPad responding at all to touch? You might need to take these steps:

If your screen is too sensitive or responds intermittently to touch
1. Restart your iPhone or iPad.
2. Make sure that your screen is clean and free of any debris or water.
3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
4. Remove any cases or screen protectors.

If the screen isn't working on your iPhone or iPad


Do you see any other message on the screen about your passcode?


Thanks for using the Apple Support Communities.



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My passcode numbers are circled when I touch them and nothing registers.

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