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anukriti80 Author

Level 1

5 points

Screenshot issue

I have iPhone 11 and I am not able to take screenshot using any method. Not from lock and volume button and not even from assistive touch. I have reset my iPhone as well but there is no difference. Can someone please help me?

iPhone 11, iOS 16

Posted on Feb 10, 2023 8:15 AM

Top-ranking reply

ProustGiulio

Level 10

208,590 points

Posted on Feb 10, 2023 8:19 AM

If you already tried (to no avail) all the steps provided in this support article:--> Take a screenshot on your iPhone, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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Screenshot issue

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