User profile for user: ambanmba
ambanmba Author
User level: Level 1
18 points

Cannot upgrade to latest mcOS because "No new software available."

I manage a fairly large fleet of Macs and many of them don't seem to pick up when there is a software update. Most recent example is the bump from Ventura 13.2 to Ventura 13.2.1.


System Settings -> General -> Software Update says "Your Mac is up to date" and lists the last checked as essentially 'now'


If I try via Terminal:

softwareupdate -l


returns "No new software available"


I have tried 

sudo rm /Library/Preferences/com.apple.SoftwareUpdate.plist

followed by a reboot and trying again to no avail.


The computers have plenty of disk left, have recently been rebooted, have no unusual configuration and are connected to fast internet connections.


I have also tried pushing a macOS Autoupdate command using our Microsoft Intune MDM. The profile is configured:

Automatically Install macOS Updates - True
Automatically Install App Updates - True


We sporadically had this problem on previous versions of macOS but it's become more widespread and harder to solve with 13.x

Mac mini 2018 or later

Posted on Feb 13, 2023 10:11 PM

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User profile for user: Owl-53
Owl-53
User level: Level 10
102,577 points

Feb 14, 2023 3:41 AM in response to ambanmba

Add on


There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software and Not Disable, may increase the chances of the download to perform as expected.


5 - Running behind a VPN which may increase Packet losses or corruption of the download 


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router

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User profile for user: Owl-53
Owl-53
User level: Level 10
102,577 points

Feb 15, 2023 1:42 AM in response to ambanmba

Q - " Device has MS Defender A/V per corporate install - however other devices with Defender have no problem "

A - In that specific environment " corporate install " the next Question is >> Is the computer Owned by the Company and enrolled in a Mobile Digital Management ( MDM ) service


A - Either way, IMHO the root cause of this computer issue is MS Defender A/V


Part 1 of 2


There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


Additionally, specific to Big Sur macOS 11, Monterey macOS 12 & macOS 13 Ventura.


The Operating System resides in a Sealed and Read Only Volume that can not be opened by the User.


The Only thing this Antivirus software is protecting is the Bank Account of the Developers and for zero return to the User aside from the problems this software creates.


AntiVirus Developers purposefully Market their product to create a “ Fear Factor “. In so doing, creating a False Need for their Product.


The The Built in Security  is all that is required to protect the computer.


Part 2 of 2


Any Third Party Applications that will interfere with the normal operation of the OS,  is an invitation for disaster and comprising the Operating System


Any of the below should be removed as per Developers Instructions


Third Party Security Software 


➡️ This will include BitDefender ⬅️


Read some of the posting and arrive at your own conclusions.


This will included Norton Antivirus 


 Sophos Av Software


Intego AntiVirus


 McAfee, 


Avast AntiVirus


Ad Guard,


 Webroot ,


 ESET ,


 Avira ,


AVG AntiVirus  


 avira antivirus 


Trustee  


AntiVirus for Mac


F-Secure


Securemac


Cylance

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User profile for user: ambanmba
ambanmba Author
User level: Level 1
18 points

Feb 14, 2023 9:25 PM in response to Owl-53

user@XXX00000 ~ % softwareupdate --list-full-installers

Finding available software

Software Update found the following full installers:

* Title: macOS Ventura, Version: 13.2.1, Size: 12261711KiB, Build: 22D68, Deferred: NO

* Title: macOS Ventura, Version: 13.2, Size: 12261428KiB, Build: 22D49, Deferred: NO

* Title: macOS Ventura, Version: 13.1, Size: 11931164KiB, Build: 22C65, Deferred: NO

* Title: macOS Ventura, Version: 13.0.1, Size: 11866460KiB, Build: 22A400, Deferred: NO

* Title: macOS Monterey, Version: 12.6.3, Size: 12115350KiB, Build: 21G419, Deferred: NO

* Title: macOS Monterey, Version: 12.6.2, Size: 12104568KiB, Build: 21G320, Deferred: NO

* Title: macOS Monterey, Version: 12.6.1, Size: 12108491KiB, Build: 21G217, Deferred: NO

* Title: macOS Big Sur, Version: 11.7.3, Size: 12119247KiB, Build: 20G1116, Deferred: NO

* Title: macOS Big Sur, Version: 11.7.2, Size: 12119307KiB, Build: 20G1020, Deferred: NO

* Title: macOS Big Sur, Version: 11.7.1, Size: 12119247KiB, Build: 20G918, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.6, Size: 12121263KiB, Build: 20G624, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.5, Size: 12121404KiB, Build: 20G527, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.4, Size: 12147782KiB, Build: 20G417, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.3, Size: 12143674KiB, Build: 20G415, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.2, Size: 12141944KiB, Build: 20G314, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.1, Size: 12137180KiB, Build: 20G224, Deferred: NO

* Title: macOS Big Sur, Version: 11.5.2, Size: 12149332KiB, Build: 20G95, Deferred: NO

* Title: macOS Catalina, Version: 10.15.7, Size: 8055650KiB, Build: 19H15, Deferred: NO

* Title: macOS Catalina, Version: 10.15.7, Size: 8055522KiB, Build: 19H2, Deferred: NO

* Title: macOS Catalina, Version: 10.15.6, Size: 8055450KiB, Build: 19G2021, Deferred: NO

* Title: macOS Mojave, Version: 10.14.6, Size: 5896894KiB, Build: 18G103, Deferred: NO

user@XXX00000 ~ %

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Cannot upgrade to latest mcOS because "No new software available."

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