Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV 4K is stuck in zoom mode

Read previous postings & answers, none of those solutions are working. Our TV is stuck in zoom; however, it will not let us move the screen or zoom area. It will also not let us zoom back out. Due to the zoom we can not manually check the accessibility setting to turn it off. Any other suggestions?

UAU8000_K

Posted on Feb 14, 2023 7:21 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2023 11:30 AM

Thanks for the reply. None of those options worked but we finally disconnected AppleTV, unplugged it all and reset it up; that cleared it. Odd thing was we couldn't get to anything - meaning the zoom was so far zoomed in we couldn't even see the options in Settings to select anything. Once we plugged back in and reconnected it was fine. We went into the settings just to check and zoom was turned off. We have no idea how it got stuck in that mode, very frustrating but we hope it doesn't happen again; lost several hours of TV time trying to resolve. Thank you, have a good day.

2 replies
Question marked as Top-ranking reply

Feb 15, 2023 11:30 AM in response to Vancouver22

Thanks for the reply. None of those options worked but we finally disconnected AppleTV, unplugged it all and reset it up; that cleared it. Odd thing was we couldn't get to anything - meaning the zoom was so far zoomed in we couldn't even see the options in Settings to select anything. Once we plugged back in and reconnected it was fine. We went into the settings just to check and zoom was turned off. We have no idea how it got stuck in that mode, very frustrating but we hope it doesn't happen again; lost several hours of TV time trying to resolve. Thank you, have a good day.

Apple TV 4K is stuck in zoom mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.