You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Slow internet speed on my MacBook Pro

On my iPads, 4 of them throughout the house, we get close to our max 50/50 mbps internet speed from Ziply Fiber. But after noticing a lot of stalling during a YouTube video I ran a speed test on my MacBook Pro and it barely got into the teens both ways. Today I checked again after speaking with a Ziply tech because we had a battery backup red lamp on our fiber ONT box that I suspected might have caused other issues. He thought resetting the ONT fixed it, and opined that the MacBook problem may be caused if it's older (its only 3 years old running Ventura 13.1) and slowing, or it has too much hooked up and can't handle it all. It could be the latter, as I have several devices going through 2 or 3 multi-port add-ons. that said, it's rare that more than two of them are actually running devices at once. Today's speed test got into the 30's for the MacBook, but still pushes 50 mbps on the iPads.


This MacBook Pro was state of the art, top of the line, in 2019/2020 when I got it. I got far more memory than I'd ever need and the fastest processor available just to be future proof. The WiFi router is Ziply's and though there are D-link and Netgear extenders in the house, the MacBook usually auto-connects to the router itself, about 22 feet away through two walls, den/office to family room. There are almost always 2 bars on the WiFi icon on the MacBook. The iPads sometimes get funky if carried too far from an extender and show one bar, but the MacBook never moves and is always plugged in, and sometimes goes to all 3 WiFi signal bars.


So what can I do to get around this "speed bump"? I'm not sure that anything changed re. the devices hooked up to the MacBook or what was on between yesterday's teens mbps and today's 20's-30's. I tried lowering the video playback quality yesterday, but it still stalled constantly. I closed all windows today during the speed test, but it got nowhere near the 40-50 mbps the iPads see.


[Re-Titled by Moderator]

MacBook Pro

Posted on Feb 15, 2023 5:32 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2023 5:48 PM

In no particular order…


Your Wi-Fi environment is horrid, between low signals and big noise.


-66 RSSI and -69 noise is deep in yikes.


What I’m seeing here is not the Mac or anything else, it’s the Wi-Fi environment.


How many of the displayed networks are yours, and how many are nearby networks of others?


You mention extenders, and those make a mess in a congested environment. Any chance of wired backhaul?


You’re never going to get much fiber connection performance using 802.11n. Especially not in 2.4 GHz.


But faster Wi-Fi is not going to be better in this environment. Quite probably worse.


I’d look for a Wi-Fi scanner. I use Wi-Fi Explorer app for that, but there are other options.


USB 3.x cables and devices can “scream” in 2.4 GHz Wi-Fi (at short ranges) so remove all external devices, and test Wi-Fi performance again.


If this Wi-Fi router supports 5 GHz, switch to and use it.


Similar questions

16 replies
Question marked as Top-ranking reply

Feb 16, 2023 5:48 PM in response to Hafcanadian

In no particular order…


Your Wi-Fi environment is horrid, between low signals and big noise.


-66 RSSI and -69 noise is deep in yikes.


What I’m seeing here is not the Mac or anything else, it’s the Wi-Fi environment.


How many of the displayed networks are yours, and how many are nearby networks of others?


You mention extenders, and those make a mess in a congested environment. Any chance of wired backhaul?


You’re never going to get much fiber connection performance using 802.11n. Especially not in 2.4 GHz.


But faster Wi-Fi is not going to be better in this environment. Quite probably worse.


I’d look for a Wi-Fi scanner. I use Wi-Fi Explorer app for that, but there are other options.


USB 3.x cables and devices can “scream” in 2.4 GHz Wi-Fi (at short ranges) so remove all external devices, and test Wi-Fi performance again.


If this Wi-Fi router supports 5 GHz, switch to and use it.


Feb 16, 2023 5:35 PM in response to Hafcanadian

Why do I have difficulty with Wi-Fi or Bluetooth devices when USB 3 devices are attached to my computer?

Some USB 3 devices can generate radio frequency interference that can cause Wi-Fi and Bluetooth devices operating in the 2.4GHz band to have issues communicating with your computer. Here are some tips to avoid this issue:

• If your USB device has a cable long enough that you can move the device, place it away from your Mac—and make sure not to place it behind your Mac, or near the hinge of its display. The antennas for Wi-Fi and Bluetooth are located there, and USB 3 devices placed there might interfere with your wireless connections.

• If you're using adapters or dongles on a Mac computer with Thunderbolt 3 (USB-C) ports, plug them into the front port on the left side of your Mac, or into the ports on the right side (if your computer has them). These ports are the farthest away from the antennas, making interference less likely.

• To avoid interference on the 2.4GHz band using Wi-Fi, try using the 5GHz band instead. You can change this on your wireless base station. Bluetooth always uses 2.4GHz, so this alternative isn't available for Bluetooth.

from:

About USB on Mac computers - Apple Support

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


Feb 16, 2023 6:47 AM in response to Hafcanadian

Consider updating to the latest version of Ventura to eliminate issues that may have been seen and solved concerning how AirDrop may be impacting Wi-Fi top speed.


Wi-Fi speeds depend strongly on radio conditions in your 'Network Neighborhood". Hold down the Option key while you click on the Wi-Fi icon in the menubar, and transcribe or screenshot the small report of conditions that appears there. Like this older one:



.

Feb 16, 2023 4:54 PM in response to Grant Bennet-Alder

Here's the test from a minute ago. Worse than usual. Our iPads will read around 45-48 Mbps. but are closer to their sources, whether router or extenders. There is a microwave oven mounted between the laptop and router but above the direct line, and the oven isn't running. I have seen videos jump a split second when someone turns the microwave on, but it doesn't stall normal videos. Plus I've seen iPad-similar numbers from this MacBook in the past. I'll try the two satellite extenders, but they are further away. I'll also see what happens when I disconnect devices from the ports and also when I take the laptop into the room with the router.



Feb 16, 2023 6:49 PM in response to MrHoffman

Thank you. That explains a few things. There are two hubs, a small external hard drive, and a small speaker to the left of and behind the laptop, within a couple inches of its hinge. A label printer and an older scanner hook to it via the hubs and sit a couple feet away, also to the left about at 10 o'clock, as is a Brother color laser multifunction that is WiFi and not tethered to the laptop. The main router is 22-25 feet away in another room, in an 8 o'clock direction.


I've found 5ghz usually too weak to penetrate the walls in the house, and rarely use it. The router and each extender treat as separate in-house networks, which is sometimes a pain. I've wondered if mesh systems would be a single network and less troublesome. For example, if for some reason an iPad or the MacBook slip off the main router but the Brother printer does not, they won't communicate if you try sending a print job. It took me many months to figure that was why sometimes I couldn't print something.


Again, I appreciate the insight and explanation. Some modifications will be forthcoming. If nothing else I can simply unplug the main hub from the computer while trying to stream a video.


So there's now WiFi beyond n? Is that the 6E I've not had time to read about? Maybe I need to log in to Ziply Fiber and see if they need to replace my Arris Frontier router.


Here's the WiFi report with the hubs detached:

Feb 16, 2023 6:49 PM in response to Hafcanadian

<< I've wondered if mesh systems would be a single network and less troublesome. >>


You can create your own single network by turning off "provide local IP address" in each of your subservient access point routers. Then all will be based on the numbers provided by your main Router, and nothing will ever be an orphan. if you like, you can name them the same name, but that is not a requirement.


There is no need, and in a crowded environment, little advantage to Mesh Routers that communicate with each other over-the-air.


If your network neighborhood is crowded, that takes bandwidth away when you need it most.





Feb 17, 2023 10:40 AM in response to MrHoffman

<< I prefer wired backhaul and access points >>


What MrHoffman is referencing here is pulling 4-pair Ethernet cables, either between computers or between access points, to improve speeds without adding congestion to the airwaves.



one unusual but sometimes effective work-around for those who can not run physical Ethernet cables is to run a power-line connection on the most important part of the route. I have such a link to my outbuilding, and it works reasonably well, but is wildly over-hyped by its makers:


https://www.devolo.co.uk/magic-2-wifi-next


Its Ethernet connection is clocked at Gigabit speeds, but realistic throughput can be closer to 100 M bits/sec. This version has a Router at the far end as well as two Ethernet ports end-to-end.


NB> you can only have one such SYTEM in place on your wiring, although it can have multiple drops.




Feb 16, 2023 4:40 PM in response to Hafcanadian

at the the position where you captured that report, you raw signal level (RSSI) is abysmal.


About -50 is what you get right next to your Router, we have seen up to -36 reported.

at -65, your Mac will ROAM to any available other connection possible.

yours is worse than that.


NOISE:

I have never seen noise that high. Typically, it is in the rage of -85 or lower. There is something terribly wrong in your network neighborhood. are you in a dense apartment block?


You are connecting in the 2.4 GHz band, using 802.11n (Wi-Fi4). the 2.4 GHz band is far more interference prone, and subject to interferences from baby monitors and microwave ovens, among other things channel 1 is the usual default, so it is always busier than others.




Feb 16, 2023 7:01 PM in response to Hafcanadian

5 GHz not going through walls is a good thing, as it means less interference.


2.4 GHz here is a wreck. (In the Wi-Fi Explorer plot shown above.)


Unless all that chatter is yours (or whatever Wi-Fi explorer shows for you), your only real option is 5 GHz.


Whoever is using ziggo is trashing the whole of that 2.4 Ghz band plot shown earlier, too. (That plot is why I use that tool, or the equivalent Ubiquiti tools for those folks that use that gear.)


I prefer wired backhaul and access points, failing that wireless backhaul (mesh) and access points. I’ll sometimes run a Wi-Fi router for a small configuration, but usually run a separate router and access points when better coverage is needed.

Feb 17, 2023 11:31 AM in response to Grant Bennet-Alder

In addition to what is shown in the wiring diagram above, and to re-iterate an earlier comment of mine, all of the Wi-Fi devices here are best configured as access points, which gives you one SSID and one password and roaming among all of the access points.


Apple referred to Access Points (APs) as “bridging” in their old AirPort gear. What Ziply calls it?


Do not configure multiple IP routers. That tends to end badly if you’re not conversant in IP subnet routing. And it means no roaming.

Slow internet speed on my MacBook Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.