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When using Safari to access Netflix, I no longer see any images - only text and black boxes where the images should be. Netflix says it is a Safari problem. They had me reinstall Safari, restart my Mac and restart my modem. None of that worked. If I use Firefox as my browser, everything works fine.
[Re-Titled by Moderator]
MacBook Pro
The sole focus done when analyzing this report will be and has been Only on Safari and Netflix issue
Anything outside of that specific issue has Not been presented.
That will require the User to identify them and take the necessary corrective actions themselves or request addition input.
Problem: No problem - just checking
Major Issues:
Anything that appears on this list needs immediate attention.
Q - Battery failure - Your battery is reporting that it needs to be serviced.
Q - Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed.
Q - More than one antivirus app - This computer has multiple antivirus apps installed.
A - There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX Foundation and Permission Limitation.
Additionally, specific to Big Sur, Monterey and Ventura.
The Operating System resides in a Sealed and Read Only Volume that can not be opened by the User.
The Only thing this Antivirus software is protecting is the Bank Account of the Developers and for zero return to the User aside from the problems this software creates.
AntiVirus Developers purposefully Market their product to create a “ Fear Factor “. In so doing, creating a False Need for their Product.
The The Built in Security is all that is required to protect the computer
Any of the below should be removed as per Developers Instructions
Read some of the posting and arrive at your own conclusions.
Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2015)
Q - Battery: Health = Service Battery - Cycle count = 202
Drives:
disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)
Mounted Volumes:
disk1s1 - m******** - Data [APFS Virtual drive]
Filesystem: APFS
Mount point: /System/Volumes/Data
Encrypted
Used: 366.28 GB
Shared values
Size: 500.07 GB
Free: 115.03 GB
Available: 136.27 GB
A - It is generally a good computer practice to alway keep at least 15% to 20% of the Total Drive Capacity’s as Empty Space. Allowing the computer to drop below these guidelines may eventually, cause unintended consequences.
System Extensions:
Q - [Running] Avira Scan Service - version 9.2.8 (Avira Operations GmbH & Co. KG - 2022-11-29)
Application: /Applications/Avira Security.app - version 9.2.8 (Not found!)
Description: Provides the Antivirus Scans and Protections
Q - [Other] plist (McAfee, Inc. - installed 2014-10-09)
Executable: /usr/local/McAfee/AntiMalware/VShieldUpdate
Q - [Other] com.mcafee.ssm.ScanFactory.plist (McAfee, Inc. - installed 2014-10-09)
Executable: /usr/local/McAfee/AntiMalware/VShieldScanner
Q - [Other] com.mcafee.ssm.ScanManager.plist (McAfee, Inc. - installed 2014-10-09)
Executable: /usr/local/McAfee/AntiMalware/VShieldScanManager
Q - [Other] com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2015-07-21)
Executable: /usr/local/McAfee/fmp/bin/fmpd
Q - [Other] com.mcafee.menulet.plist (McAfee, Inc. - installed 2015-09-10)
Executable: /Library/Application Support/McAfee/MSS/Applications/Menulet.app/Contents/MacOS/Menulet
Q - [Other] com.mcafee.reporter.plist (McAfee, Inc. - installed 2015-09-10)
Executable: /Library/Application Support/McAfee/MSS/Applications/McAfee Reporter.app/Contents/MacOS/McAfee Reporter
Much like my More Learned and Esteemed Colleague @VikingOSX has outlined the old Safari extension installed is "Ads and Stuff Blocker " which in my machines to do Not Disable when on Netflix.
Perhaps Safari >> Preferences >> Websites and has Netflix been added to " Content Blocking "
Then running behind a VPN connection ?
Then and then Third Party Security Software ?
Also from the link a TOP of this site
Block pop-up ads and windows in Safari
EDITED
lhalleran wrote:
My mistake about re-installing Safari.1 - I only did an update to 16.3 but that did not fix the issue with no images on Netflix. I am running a 2015 Mac Pro on 12.6.3. The problem started about 2 weeks ago. No other streaming service is effected. In addition, Firefox runs Netflix fine on the same Mac. Any other suggestions?
1 - The user appears to be mixing two very different types of Operating Systems into one question.
2 - iOS 16.3 is for iPhone and iPads. That said, the current version of iOS is now 16.3.1
3 - If that is Type of Operating System is where the Netflix issue is occurring, it would be better to post that question in the IOS forums
refer to links below
4 - As for macOS 12 Monterey ( for computers ) Yes version 12.6.3 is the latest released version
5 - If the Netflix issue is related to at computer - the same Original reply will hold the same response - do not experience this issue on several Apple computers
P. Phillips, please reread what I have provided. To repeat if helpful...
Unless the computer is connecting to the Office Workplace or Financial Institution using a VPN is over rated.The VPN has all your personal information including Credite ? Debit card for the purchase of their Services.
Like any other Business, they are in the business to make money. What they do or do not do with your personal information is unknown.
Some, not all, use that information and repackage it to sell it to Others for, you got it $$$ to help their Bottom-line Finances
User choice to keep or get rid of the VPN
Specific to Netflix and from personal experience.
When in Thailand ( 42 trips so far since 1984 ) for extend stays ( 2 - 3 Months ) dial Home ET and connect via a VPN Located in Home Country.
Netflix has smarted up and has since devised method to detect persons IP Really Address and Blocked access to their ( Netflix ) access.
Arrive at you own conclusions
There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX Foundation and Permission Limitation.
Additionally, specific to Big Sur macOS 11 and above. The Operating System resides in a Sealed and Read Only Volume that can not be opened by the User.
The Only thing this Antivirus software is protecting is the Bank Account of the Developers and for zero return to the User aside from the problems this software creates.
AntiVirus Developers purposefully Market their product to create a “ Fear Factor “. In so doing, creating a False Need for their Product.
The The Built in Security is all that is required to protect the computer.
Third Party Security Software
This will include BitDefender ,
This will included Norton Antivirus
Webroot ,
ESET ,
Avira ,
Read some of the posting and arrive at your own conclusions.
Using Safari 16.3 on 3 Apple Computers
1 is a M2 MBA, 1 is M1 MBA and 1 is M1 Mac Mini all wit the same Safari 16.3
Have no issue with Images not appearing
Q - " They had me reinstall Safari "
A - Apple does not offer a Standalone Installer for Safari.
A - Therefore it is not possible to reinstall Safari unless the computer used Recovery Mode to Reinstall the Entire Operating System
A - How Exactly was Safari Reinstalled
Download the Application Etrecheck directly from the Developer.
This is a Diagnostic Tool that makes no changes to the computer.
It makes a coherent and readable inventory of both the Hardware and Software used on the computer
The application is free or paid from added features.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues
My mistake about re-installing Safari. I only did an update to 16.3 but that did not fix the issue with no images on Netflix. I am running a 2015 Mac Pro on 12.6.3. The problem started about 2 weeks ago. No other streaming service is effected. In addition, Firefox runs Netflix fine on the same Mac. Any other suggestions?
I do not have any visual anomalies when viewing Netflix on either macOS 12.6.3, or Ventura 13.2.1, either with Safari 16.3. The only extension installed in Safari is Noir which I disable before signing into Netflix. I also clear my browser cache and history before viewing anything on Netflix. You might do the same.
No solution yet. It is hard to understand what application is the source of the problem. Safari continues to work correctly with other streaming services and Netflix continues to work correctly on other browsers. Turning other things on/off or removing them has no effect on the result in Safari with Netflix.
lhalleran wrote:
What are you disagreeing with? I have seen no change when using Safari with Netflix making any of the suggested changes. I still see no images.
Nor have we seen a True Evaluation of Both there Hardware and Software installed and used on this computer
User choice
You are welcome for the free advise
There has been sufficient advise offered for the User ( you ) , by more than on Contributor, to make an informed and educated choice what the next course of action is required for this computer.
The suggestions have been put forth on a volunteer basis, in good faith and in the best interests of the computer.
Thanks for this. I was able to remove the remaining bits of McAfee and Avira. I then restarted. Although it did not fix the Netflix problem, I do appreciate the help. The issue may have nothing to do with my Mac and could be some weird Netflix problem. I'll just use Firefox with Netflix for the immediate future. Thanks again for trying.
Have you tried creating a new user account, and then logging into Netflix from Safari while running as the new user? That was the only way I could fix a weird Netflix problem I had with Safari in which the videos still played, but all of the video control icons like play/pause were displaced to the top of the screen.
There will be future updates for Monterey from 12.6.3 to resolve this graphics issue with Safari 16.3 ? I finally did a reload of Monterey with Apple Support and then refused the update for Safari to 16.3...now graphics appear. Another side issue, the finder window with Monterey will not show iPhone or iPad in window for wifi bluetooth sync...I'm a little worried Apple will leave us Mac Book Pro users from early 2016 and prior will now miss out on updates completely.
When using Safari to access Netflix, I no longer see any images
