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iPad charging issue

Until recently my 2019 iPad Pro was charging fine but now it does not charge when I’m using a usb-c to usb-c cable. Even with the cable that came with iPad. I have tried several different cables and charging blocks. But it starts charging if I connect a usb-a connector on the other end. Any idea what’s wrong with my iPad and how can I fix it?

iPad Pro, iPadOS 16

Posted on Feb 19, 2023 11:44 PM

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Question marked as Best reply

Posted on Feb 20, 2023 3:49 PM

Hi pramil25,

Welcome to the Apple (user-to-user) Community.


Re: iPad charging issue


Wondering if updating (if possible) to the newest iPad OS might help:

Eg: About iPadOS 16 Updates - Apple Support says: iPadOS 16.3.1 is the latest.


Else:

Apple Support have articles online that may help troubleshoot:


If your iPad won't charge - Apple Support


If your iPhone or iPod touch won't charge - Apple Support


Charge and connect with the USB-C port on your iPad - Apple Support


or

You might want to reach out to the iPad Support Team:

There is a "Get Support" link (or an app) at the bottom of their webpage (link below)

iPad - Official Apple Support


All the best :-)

3 replies
Question marked as Best reply

Feb 20, 2023 3:49 PM in response to pramil25

Hi pramil25,

Welcome to the Apple (user-to-user) Community.


Re: iPad charging issue


Wondering if updating (if possible) to the newest iPad OS might help:

Eg: About iPadOS 16 Updates - Apple Support says: iPadOS 16.3.1 is the latest.


Else:

Apple Support have articles online that may help troubleshoot:


If your iPad won't charge - Apple Support


If your iPhone or iPod touch won't charge - Apple Support


Charge and connect with the USB-C port on your iPad - Apple Support


or

You might want to reach out to the iPad Support Team:

There is a "Get Support" link (or an app) at the bottom of their webpage (link below)

iPad - Official Apple Support


All the best :-)

Feb 21, 2023 1:31 PM in response to pramil25

Thank you for your reply, and for checking out those 2 articles.

Certainly is weird, pramil25.


Seems best to consult with the experts at Apple Support for their advice:

Eg:

Online: Contact - Official Apple Support

or

Apple phone numbers around the world

Contact Apple for support and service - Apple Support


or

If you want to check on warranty / Apple Care:

How to: Find the serial number or IMEI on your iPhone, iPad, or iPod touch


Where to enter the serial number to see what info. is available:

Check Your Service and Support Coverage - Apple Support


All the best :-)

iPad charging issue

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