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My Iphone 13 Pro Max screen freezed after wrong passcode. Now can't slide the power off.

My Iphone 13 Pro Max screen freezed after wrong passcode. Now can't slide the power off.

iPhone 13 Pro Max, iOS 16

Posted on Feb 23, 2023 3:05 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 23, 2023 3:11 PM

If your iPhone is not unavaliable try a forced restart to see if the problem presists


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.



If your iPhone is unavialble see this


If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

  1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
  2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
  3. Tap Erase [Device], then tap Erase [Device] again to confirm.
  4. Enter your Apple ID password to sign out of your Apple ID on your device.
  5. Tap Erase [Device] to permanently delete all of your data and settings.
  6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.

If you can't follow these steps, you can use a computer to reset your device.


1 reply
Question marked as Top-ranking reply

Feb 23, 2023 3:11 PM in response to MMF1963

If your iPhone is not unavaliable try a forced restart to see if the problem presists


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.



If your iPhone is unavialble see this


If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

  1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
  2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
  3. Tap Erase [Device], then tap Erase [Device] again to confirm.
  4. Enter your Apple ID password to sign out of your Apple ID on your device.
  5. Tap Erase [Device] to permanently delete all of your data and settings.
  6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.

If you can't follow these steps, you can use a computer to reset your device.


My Iphone 13 Pro Max screen freezed after wrong passcode. Now can't slide the power off.

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