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remove Inactive Apple ID from phone

my phone's default apple id is an inactive/inaccessible one.


I can't switch to my current apple id and therefore can't use imessage


Posted on Feb 24, 2023 8:10 AM

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Question marked as Top-ranking reply

Posted on Feb 24, 2023 8:14 AM

Two ways to deal with this. One is to get the ID active and working again:


From a post by Apple Community Specialist Brittany1416 in thread Inactive Apple ID - Apple Community :


"We'd like to get you some help with this issue. For this issue [an inactive Apple ID], please contact Apple Support for assistance. You may be able to reach Apple Support here: Contact - Official Apple Support "


The other is to abandon that ID and ask Apple to reset the phone:


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support



1 reply
Question marked as Top-ranking reply

Feb 24, 2023 8:14 AM in response to samcantmakeitwork

Two ways to deal with this. One is to get the ID active and working again:


From a post by Apple Community Specialist Brittany1416 in thread Inactive Apple ID - Apple Community :


"We'd like to get you some help with this issue. For this issue [an inactive Apple ID], please contact Apple Support for assistance. You may be able to reach Apple Support here: Contact - Official Apple Support "


The other is to abandon that ID and ask Apple to reset the phone:


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support



remove Inactive Apple ID from phone

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