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iPhone Green Screen

My 13 Pro is facing the green screen of death issue, what can be done to fix it?


[Re-Titled by Moderator]

iPhone 13 Pro, iOS 15

Posted on Mar 1, 2023 11:22 PM

Reply
Question marked as Apple recommended

Check if it is a temporary glitch, by using these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it could be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Posted on Mar 2, 2023 12:02 AM

51 replies

Jun 10, 2023 10:07 PM in response to Shadhu

Facing the Green screen issue in 13 Pro. Managed to do a backup somehow by guessing where the screen buttons would be. But Green screen still there after factory restore. This does seem to be a product defect and customers are made to pay for it. I am not going to buy anything beyond SEs in future.

Jun 29, 2023 9:31 PM in response to Shadhu

Tôi cũng bị như vậy ngày hôm qua, sau 16 tháng sử dụng. Tôi đã đến đơn vị ủy quyền để tư vấn và họ báo giá thay màn hình mới là khoảng 9 triệu Việt Nam Đồng, tương đương 50% giá trị máy. Rõ ràng đây là lỗi sản phẩm hàng loạt của Apple thì hãng nên có chính sách hỗ trợ hợp lý đối với người dùng.

Jul 5, 2023 4:37 PM in response to Tara_I

Try putting your phone in freezer lol I know it’s little strange but it’s the only thing that works for mine. If I put it to sleep it won’t wake back up till I put it in freezer. I’ve tried EVERYTHING hope it helps someone. I really hope apple does right thing as well! I took really really good care of my phone cuz I’m a little tough on them and this is what I get lol I was so ******

Jul 21, 2023 11:28 AM in response to Shadhu

I just got the green screen on my 13 pro max. It was running well all the while. The iOS was only updated recently so it should be related to the software.


Found an online repair software Tuneskit that claims can repair the issue by plugging in the iPhone to the laptop. It requires a paid subscription so I did not pursue.


Ive also just checked 3rd party shops are offering repair of the green screen problem in 20mins.


It seem like the problem is affecting mostly iPhone 13 models after the iOS update.


Jul 31, 2023 3:15 AM in response to Shadhu

I had faced similar issue of green screen after 19 months of purchase. When I asked the service centre they said it will be Rs 33530/- and also when I asked to return the old display they said the return of old one would cost extra 6000/-. I don’t understand the logic of charging extra when we are already paying for the new replacement screen. To return back the old one why they are charging extra? I have been an iPhone user for more than 10 years of various models but I am very unhappy with the quality of phones that are produced now as frequently there are problems coming for these new iPhones. Hope company looks into it or else many unhappy customers like me will just go for other models and long term it will be questionable for apple to sell and find loyal customers to buy their products. I lost trust and very unhappy with their service

iPhone Green Screen

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