iPhone Green Screen

Facing the Green screen issue in 13 Pro. Managed to do a backup somehow by guessing where the screen buttons would be. But Green screen still there after factory restore. This does seem to be a product defect and customers are made to pay for it. I am not going to buy anything beyond SEs in future.

It's crazy that this is an ongoing issue with this phone that has been documented as being a non user error issue. This can randomly happen at anytime without the device being dropped or exposed to water etc. Clearly a manufacturer problem that we the users have to be out of pocket to repair. There should at least be a procedure in place for this

I recently encountered a similar problem where my phone display suddenly turned green. I knew the phone was working coz I was able to unlock my phone by memory of the keypad. I took it to an Apple outlet where they told me that my display is damaged and needs to be replaced. And this would cost me 32000/-.

this happened on 26th August 2023.

then for the next two days my phone was switched off. On 31st August when I switched it on again the display turned to a moss green colour and had horizontal flickering lines.

today, on 1st September 2023 the green display was lighter, so I connected the phones to iTunes on my PC and force started it two times and the green display suddenly disappeared and my phone is back to normal.

I don’t know how it happened. But had encountered a similar problem in February 2023. Then also the problem was fixed after connecting it to iTunes.

As I am not technically sound and knowledgeable. I feel it is magic that made it work 🤣🤣🤣🤣.

i only hope that I don’t encounter the problem again.

and yeah, when my phone was in hulk mode. I kept taking screenshots. And today when I opened my gallery it was full with them. And it was not the green display. It was a picture of my screen.

hope this is helpful to someone. I know it says nothing much.

No Tara, Apple will not do the right thing on this.., Apple Support and Apple Service centre join hands to fool the customers and mint money on this. Even I had the issue and they asked me to replace the display for INR 31500 in India. What a Scam . My phone is just 15 months old.

Dont get panic!

Hiii All,

This is the common issue you may face with the Iphone 13/14 pro/max models.

I also own iphone 13pro Max and I faced the same green issue.

The screen automatically turned green.

My phone was out of warranty and I purchased it from US.

I visited nearest apple authorised store in India and submitted the phone.

They checked for physical damages as there were none they agreed to replace the display free of cost. (you should have a legal bill for the iPhone issued by an authorised seller)

Just remember do not open the phone in any local shop or do not try anything on your own. Immediately run to nearest Apple Authorised service center.

I have purchased Iphone 13Pro max on MAY 2022 with RS140000. Recently I have updated the software to 16.5 version, from then my mobile is getting green screen issue. I have visited apple authorized service centers they have diagnosis the phone and confirm that issue is not with external damage. As warrant expires in 1year they are saying it will coast more then 30K for screen replacement.

I tried with apple customer support for help regarding the problem(root cause is 16 version updated by apple)they are saying we can't help you because it not there in Apple Services Programmers.

I had the same issue with my iPhone 13 max pro. Then I tried in many ways and finally needed to replace the display with another one with 41000/- BDT. That's one-third of the brand new whole 13 pro max pricing! Apple should take action on this now due to its reputation.

iphone 13, 14 and 15 have the same problem, so its a fault of iphone manufacturing. Apple should change it for free.

Tôi cũng bị như vậy ngày hôm qua, sau 16 tháng sử dụng. Tôi đã đến đơn vị ủy quyền để tư vấn và họ báo giá thay màn hình mới là khoảng 9 triệu Việt Nam Đồng, tương đương 50% giá trị máy. Rõ ràng đây là lỗi sản phẩm hàng loạt của Apple thì hãng nên có chính sách hỗ trợ hợp lý đối với người dùng.

I had the same problem yesterday, after 16 months of use. I went to an authorized unit for advice and they quoted a new screen replacement price of about 9 million Vietnam Dong, equivalent to 50% of the machine's value. Obviously this is a mass product error of Apple, the company should have a reasonable support policy for users.

Same thing happened to my phone also and I'm confused as some people told me the screen needs to be changed and one person also said it's software issues... Apple unable to find solution to this problem, I hope someone can help here please. Football Highlights Video

Hello All,

It was the same issue that I had faced with my 13 pro, after the IOS 16 update. It has been hardly 13 months. It was indeed frustrating. I went to store and they suggested to speak with Apple customer care. Upon long discussions, they had agreed for an exceptional case and repaired it for free. What I can recommend is to speak to the customer care and present your case (since damage has not occurred because of your actions) in a professional manner and there maybe high chances they may cover your costs even if your warranty just lapses 1-2 months ago.

Peace !

I got the same problem at 7 PM. Apple Store asked for 21500+ taxes at 8 PM. I decided I will not invest one cent on the substandard low quality junk and bought a OnePlus 11 at 9 PM. If Apple can be so arrogant as a company then as a customer I have a right to be 10x arrogant. Screw Apple! I have used phones for last 22 years. I lost phones but I never had a phone conk off. Does Apple call this quality?

Jul 2024, iPhone 13 Pro Max. It's the same issue with the green screen.

Visited AASP where a guy said: Your phone is not under warranty and there is no service program, so we can't do anything without Apple approval.

After that I reached out Apple support via chat, where we did some attemps to troubleshooting and he said I need to call my local apple support. Ok, I called them where a guy said now you need to reset the device to the scratch via you MBP and if it's not helped you can go to AASP where they will take it. Ok done, nothing fixed and I visited another AASP where did they tell me "you know, your phone is not under warranty and it happens with other devices too, so the cost will be around 500€".

Shame Apple. For 500€ you can buy an another used iPhone 13 pro max lol.

Now if you are buying Apple device you need to start to collect money each month for the new one, just in case.

they removed my post saying its either "contained either feedback or a feature request that was not constructive" ! well, lets try it again. Screen of my 13 pro max went green out of no where. Take responsibility apple and fix it.