My 13 Pro is facing the green screen of death issue, what can be done to fix it?
[Re-Titled by Moderator]
iPhone 13 Pro, iOS 15
Did you try calling apple support and asking for an exception? Since the green screen was caused by them and not the user. That’s what worked for me with my phone being out of warranty, you just have to be persistent and explain the situation well. Also had it checked and a diagnostic report was given at the istore stating that there’s no physical or water damage to my phone, then I was granted a one time LCD replacement free of charge. Only had to pay for the diagnostic
Apple should consider fixing this issue free of cost , although problem is with only 2 sockets which stops or starts malfunctioning, Apple technicians are recommending to replace screen and ribbon.
Apple is not reading here for feedback or suggestions. You can, however, let them know your concerns here:
Got it, if this happen I will file a case to DTI government.
iphone 13, 14 and 15 have the same problem, so its a fault of iphone manufacturing. Apple should change it for free.
according to the guy i just spoke with this link will go where apple will see it, post here :)
I tried all these, I gave the phone to Apple care service.., They charged be Rs. 1750 for the diagnosis and came back the next day and told that it is a hardware issue. But dint give me a proper solution why this happend. Instead asked me to change the display for Rs31500.
How Apple can help?
Since it is out of warranty even the Apple support centre doesnt help and join hands with the service centre and foll us on this.
Atlast i have to spend a Rs 31500 to restore my iphone or just throw it in the garbage.
My Phone is only 1.5 years old.
Apple was a trusted brand once.
Yes! The same thing happened to my phone this morning, Its only 14 months old and apple said I have to replace the screen for more than $400 which is ridiculous given the fact that there have been so many cases of green screens recently. I hope Apple do the right thing and look into this.
I too have same case... and Paid 31.5 K INR.. and my 13 pro was just over 1 year. I could not digest why should I pay for Apple hardware problem( as they used substandard components at premium cost)..
I had faced similar issue of green screen after 19 months of purchase. When I asked the service centre they said it will be Rs 33530/- and also when I asked to return the old display they said the return of old one would cost extra 6000/-. I don’t understand the logic of charging extra when we are already paying for the new replacement screen. To return back the old one why they are charging extra? I have been an iPhone user for more than 10 years of various models but I am very unhappy with the quality of phones that are produced now as frequently there are problems coming for these new iPhones. Hope company looks into it or else many unhappy customers like me will just go for other models and long term it will be questionable for apple to sell and find loyal customers to buy their products. I lost trust and very unhappy with their service
I tried all troubleshooting steps available online but still green screen. I will go straight to apple repair and claim my limited warranty. Hope apple will make an action to this inefficiencies in their factory problem. We are your loyal customer and kindly acknowledge it please. Thank you.
Whats wrong with Iphone 13 Pro ? my phone is barely 1.5 years old and the screen turned green. As i can see lot of users all over the world have faced the similar issue , still apple has no concern over it . after spending over a lakh ruppees you want us to pay another 31000 because of your defect. how is this relevent . @apple i hope you see through this matter as soon as possible and refer back. Or else a case in consumer forums is all to do.
[Edited by Moderator]
I have also defending this green issue and I have big trust on my iphone and apple company but apple are frouding company and not caring about customer customer service are soo poor are not working on issue andd without any problems my device are on green screen I have not able to set new display on mobile because my device are out of warranty but I have trusting on apple company but still that's apple service and apple company very poor working not caring about customer
Thank you Apple for good work
Same thing happened to my phone also and I'm confused as some people told me the screen needs to be changed and one person also said it's software issues... Apple unable to find solution to this problem, I hope someone can help here please. Football Highlights Video
Same here, my mum's iphone 13 Pro Max got the same issue...turn to green screen suddenly, I had go to Apple shop or online support, they told me no way to fix it for free as it's already out of warrenty, I had told them I use iphone since iphone 3gs, it's ridiculous that users need to pay the repair fee due to the manufacturer defect.
I don't think Apple will hear us(I hope I'm wrong)...
iPhone Green Screen
