The rubber tip came off the white base of my airpods.
I cannot get the rubber tip to connect with the white base. Do I have to buy new tips?
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User profile for user:
Brittany1416
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Community Specialist
Hello picczar,
Just to clarify, it seems like the ear tips came off of your AirPods, is that correct? If so, you may be able to reattach the ear tips using the process in this link: Choose your AirPods Pro ear tips and use the Ear Tip Fit Test
How to remove and attach ear tips
To remove an ear tip, pull firmly with your fingers at the base of the ear tip, where the ear tip is attached to the AirPod.
To attach an ear tip, align the ear tip with the oval-shaped connector on the AirPod. With your fingers at the base of the ear tip, push the ear tip onto the connector until you hear it click into place.
If you need additional assistance, please contact Apple Support for help. You may be able to contact them here: Contact Apple Support
Thanks!