hello like 2 years ago i got a macbook for christmas and i’ve been using it fine without issue and now that i’ve factory reset it to sell it, a thing called remote management keeps popping up and now the guy doesn’t want it anymore. what can i do?
You’ll need to discuss this with whomever is holding the supervisory lock, or with Apple.
Seems you might have acquired a lost or stolen Mac, or one that was not unenrolled when transferred to you.
It’s not going to be particularly useful to a buyer with that lock set, and it’ll keep showing enrollment status.
There’s nothing we can do to help you remove that. Again, check with whoever is holding the enrollment.
If you can prove your original purchase sufficient to convince to Apple of your ownership (original purchase receipts, etc), then they will consider removing the supervisory lock.
You’ll need to discuss this with whomever is holding the supervisory lock, or with Apple.
Seems you might have acquired a lost or stolen Mac, or one that was not unenrolled when transferred to you.
It’s not going to be particularly useful to a buyer with that lock set, and it’ll keep showing enrollment status.
There’s nothing we can do to help you remove that. Again, check with whoever is holding the enrollment.
If you can prove your original purchase sufficient to convince to Apple of your ownership (original purchase receipts, etc), then they will consider removing the supervisory lock.
tommy_rb wrote:
there’s no hacky work around?
AFAIK, no workaround.
i don’t know why this is even on here like i said i got it for christmas as a present from my dad
I would talk to your dad. maybe he knows why there is an MDM installed. maybe he can unlock it for you. and if he got it second hand, maybe he can contact the person he received it from and ask them.
tommy_rb wrote:
it’s stuck on the activation screen i can’t get into the actual os
This Mac is indistinguishable from a lost or stolen Mac, if not actually a lost or stolen Mac.
Given no receipts are reportedly available, either contact the entity holding the locks, or recycle it.
the only person that can remove an MDM profile is the person who created the profile. you need to have that person remove it for you. there is nothing that either apple or the people helping here can do. sorry.
tommy_rb wrote:
like i said i got it for christmas so i have no clue where it came from
If it was not purchased new, the original owner placed a MDM profile on it. Until I read dialabrain's post and link I thought only the person/organization that created the MDM profile or Apple could remove the profile.
tommy_rb wrote:
like i said i got it for christmas so i have no clue where it came from
“Santa” likely acquired it from the entity holding the supervisory lock you are trying to remove, then.
AFAIK, recent Macs tie this status to the motherboard, and that cannot be removed.
if you cannot contact the person that created the profile and have them remove it, then unfortunately, yes, you're basically screwed. sorry.
tommy_rb wrote:
i’m using the recovery mode terminal and i can show you that it doesn’t pop up when i type that in
You're not supposed to be in Recovery Mode when you type that in. You only enter Recovery Mode to disable SIP then restart normally and use the normal Terminal. Read over the link carefully and follow the instructions.
Try this…
Obviously you don't want to re-enroll.
hi dialabrain.
that method apparently does work. well, at least it did for this other ASC member:
How to remove MDM profile - Apple Community
jeffreythefrog wrote:
hi dialabrain.
that method apparently does work. well, at least it did for this other ASC member:
How to remove MDM profile - Apple Community
Good to know, thanks.
there’s no hacky work around? i’m at least a little bit tech savvy, i wouldn’t even know what to do atp. i don’t know why this is even on here like i said i got it for christmas as a present from my dad
if it does, that would be good to find out. and there is an identical question out there. I provided your link, (with credit to you) in that discussion as well. hopefully one of these two OPs will let us know if it worked. :)
tommy_rb wrote:
unfortunately i can’t access the terminal outside of recovery mode because it’s stuck in the setup screen, i tried it and it didn’t work i will try again
post back if you still have an issue.
tommy_rb wrote:
unfortunately i can’t access the terminal outside of recovery mode because it’s stuck in the setup screen, i tried it and it didn’t work i will try again
If this worked as said, I guess MDM is a useless tool that should not be installed by organizations. If an organization's computers are protected by MDM and a thief can override the MDM protection by just a
couple of lines of code then I think MDM is dead and useless.
removing MDM from macbook
