Apple Pencil malfunctioning (?)

Im not sure what happened but when I tried to use my Apple Pencil today it wasn’t drawing but it was connected to my iPad. I switched tips and it still didn’t work so I compared the gold bit inside to my friend’s Apple Pencil and it looks exactly the same but somehow mine isn’t working. I haven’t dropped it and the golden bit isn’t leaning and it looks completely straight so I am really unsure what happened. I have one year warranty with Apple Care+ so will that cover the pen? Also I would really appreciate if anyone had any ideas on what happened.

Posted on Mar 6, 2023 11:12 PM

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Question marked as Top-ranking reply

Posted on Mar 7, 2023 9:32 AM

You have clearly checked the transducer for obvious damage.


If you continue to experience difficulties, here is one of the better troubleshooting guides:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


Be aware that if your Pencil has been set-aside for an extended period, unused and uncharged, the Pencil battery may be irretrievably damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. 


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store. If you have an active (additional cost) AppleCare+ plan for your iPad, your Pencil may benefit from this cover.


Genius Bar Reservation and Apple Support Options - Apple


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Question marked as Top-ranking reply

Mar 7, 2023 9:32 AM in response to nafasm

You have clearly checked the transducer for obvious damage.


If you continue to experience difficulties, here is one of the better troubleshooting guides:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


Be aware that if your Pencil has been set-aside for an extended period, unused and uncharged, the Pencil battery may be irretrievably damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. 


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store. If you have an active (additional cost) AppleCare+ plan for your iPad, your Pencil may benefit from this cover.


Genius Bar Reservation and Apple Support Options - Apple


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Apple Pencil malfunctioning (?)

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