status of stolen iphone
my iphone was stolen and i can still track it but the location hasn't updated in two days and my iphone's status icon in find my looks like this, does anyone know what it means?
iPhone 13, iOS 16
User profile for user:
Ben_Z1
User level:
Community Specialist
Hi there ayukirin,
If your iPhone was stolen, we would recommend following these steps from If your iPhone, iPad, or iPod touch is lost or stolen:
1. Look for your device on a map
To find your device, sign in to iCloud.com/find. Or use the Find My app on another Apple device that you own.
If your iPhone, iPad, or iPod touch doesn’t appear in the list of devices, Find My was not turned on. But you can still protect your account if Find My was not turned on.
2. Mark as Lost
When you mark your device as lost, you remotely lock it with a passcode, keeping your information secure. This also disables Apple Pay on the missing device. And you can display a custom message with your contact information on the missing device.
Mark your device as lost
3. Report your missing device to local law enforcement
Law enforcement might request the serial number of your device.
Find the serial number
4. File a Theft and Loss claim
If your missing iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.
File a claim
5. Remotely erase your device
If you erase a device that had iOS 15, iPadOS 15, or later installed, you can still use Find My to locate the device or play a sound on it. Otherwise, you won't be able to locate the device or play a sound after you erase it.
If you have AppleCare+ with Theft and Loss, do not remove the device from Find My or your Apple ID.
Erase your device
6. Contact your wireless carrier
If the missing device is an iPhone or an iPad with cellular, report your missing device to your wireless carrier. Ask the carrier to disable your account to prevent calls, texts, and data use. And if your device is covered under your wireless carrier plan, file a claim.
7. Remove your missing device from your account
If you have AppleCare+ with Theft and Loss, do not remove your lost iPhone from Find My or your Apple ID until your claim has been approved.
Go to appleid.apple.com to remove the missing device from your list of trusted devices.
This icon that you see next to your iPhone usually indicates that Activation Lock is enabled on the device. You can learn more about Activation Lock here: Activation Lock for iPhone, iPad, and iPod touch
Take care.