Pairing remote intermittent pop up

Hello Clynthia,

If you haven't yet, we'd recommend to update your Apple TV using these related steps to solve this: Update your Apple TV

Update your Apple TV

Learn how to check for updates or set Apple TV to automatically update the software for you.

Update your Apple TV automatically

You can set your Apple TV to automatically install new updates when they're available. Go to Settings > System > Software Updates and turn on Automatically Update.

Update your Apple TV manually

1. Go to Settings > System > Software Updates and select Update Software.

2. If there's an update, select Download and Install. 

3. Wait for your Apple TV to download the update. Keep your Apple TV connected and plugged in to power until the update is complete.

After the update downloads, your Apple TV will restart, prepare the update, then install it. When the update is complete, your Apple TV will automatically restart again.

• Disconnect the Apple TV from the power cable, reconnect and test the issue.

• We'd also ensure the Siri Remote is charged: Charge the Siri Remote - Apple Support

If needed, charge it overnight.

• Then try to pair the Apple TV Remote, if needed: Reconnect the Siri Remote to Apple TV - Apple Support

• Make sure the Wi-Fi router is at least 5 feet away from the Apple TV for possible interference.

Should the issue persist, then it would be best to contact Apple Support directly: Contact Apple Support

They'd need to take it from here.

Take care.