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Tip to Fix Black Screen with Audio Issue on Online Streaming Platforms for Mac

I've seen several questions about this, but never an answer. On several streaming services like Netflix, Hulu, Paramount, etc, I was getting a black screen with no video and could only hear the audio. I use Chrome, but checked Safari and was also getting the issue. I followed all of the troubleshooting steps on Netflix's website; still nothing. However, I found a fix so I wanted to share:

Go to chrome://settings and then select the System icon on the left menu.
Turn OFF "Use hardware acceleration when available."
Restart Chrome.

It works! The only caveat is some websites that use WebGL won't work with the hardware acceleration off, so you might have to go back in and toggle it for those.

[Re-Titled by Moderator]

MacBook Pro 13″, macOS 13.1

Posted on Mar 17, 2023 1:32 PM

Top-ranking reply

Mike_The_Tiger

Level 1

13 points

Posted on Feb 17, 2024 7:55 PM

Unfortunately, this doesn't help my issue at all. I have been struggling with this ever since I bought a MacBook Pro. This issues happens with Hulu, Paramount+, Peacock, etc. I can't rely on my Mac to stream video. I have to get my iPad Pro for that 😞. I tried Safari, Chrome, and Edge and issue is the same every time. I think this is a Mac related issue rather than a browser issue. I am going to contact apple support on this and will update here.

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26 replies

Jul 4, 2023 6:23 PM in response to jfultondesign

You are an absolute unit and a GOAT! Thank you so much man appreciate it!

hphuongk

Level 1

8 points

Aug 19, 2023 9:42 AM in response to jfultondesign

Thank you so much!!!! I was pulling my hair over not being able to see some of my classroom videos and also streaming issues as well

Sep 5, 2023 3:20 PM in response to jfultondesign

Thank you so much, this fixed my issue and was very helpful!

Sep 11, 2023 6:23 PM in response to jfultondesign

Thank you sooooo much. This has been a problem for months and I had not been able to figure it out, so I just stopped looking for solutions. Very much appreciate it!

Nov 2, 2023 6:22 AM in response to jfultondesign

The struggle WAS real. Thank you so much!

Nov 13, 2023 10:37 AM in response to jfultondesign

Thank you sooooooooooooo much. I being struggling for few weeks with different methods all failed. Much appreciated for the solution.

Nov 19, 2023 8:33 AM in response to jfultondesign

Adiga gacan a

JKEIV

Level 1

8 points

Nov 25, 2023 11:44 PM in response to jfultondesign

J. Fulton,

Your suggestion on curing this frustrating problem was spot on. I used it on my

2019 27" iMac running OSX 12.7.1 and Chrome.

Thank you!

Sc0tty_P

Level 1

8 points

Dec 1, 2023 8:44 AM in response to GhostyAF

This was the answer I needed! Thank you!!

Dec 21, 2023 5:10 AM in response to jfultondesign

Had similar problem last night when trying to play a video downloaded from Prime on mAC Book Air. So not using a browser. Could watch Prime videos OK on another MACBOOK Air. Any suggestions?

Jan 16, 2024 11:03 AM in response to jfultondesign

Wow, that worked. Ive been trying for 2 hours to get this to work. I was sceptical as nothing has worked and i have absolutely no idea what this means. Thanks.

Tip to Fix Black Screen with Audio Issue on Online Streaming Platforms for Mac