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lbmidwife Author

Level 1

4 points

Apple replaced my phone without telling me

I purchased my Apple 13 last year at T-mobile, along with the 360 Protection Plan. None months after having the phone it stopped working. Since it was under warranty I took it to the Apple store and was told it would be repaired. A week later they handed me back my phone and said it was fixed. Three months later it stops working again. However, the IMEI number is different from my original phone I purchased and I am not eligible for replacement. Apple handed me a different phone without notifying me and will not honor the two year protection plan....any advice

iPhone 13, iOS 16

Posted on Mar 17, 2023 4:21 PM

Top-ranking reply

MrBill3

Level 10

103,882 points

Posted on Mar 18, 2023 5:21 AM

Hello,

On any Apple repair, they either fix the problem or replace the phone. Their choice.

Your subsequent issue is another matter. You never described what it is. If you have AppleCare+, Apple will fix it:

AppleCare+ for iPhone

I'm not familiar with "360 Protection Plan." Is that a T-mobile offering? It seems like that you should be working with T-mobile.

Good luck.

P.S. if you describe your issue, we might be able to help and provide guidance.

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Apple replaced my phone without telling me

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