Updated to 16.3.1 and now no FT

Question

Level 1

4 points

Updated to 16.3.1 and now no FT

I can no longer see the other person on FT, just their Letter and the same holds true for the other person. My father is elderly and we use this as a daily checkin to see how he is doing. I’ve had to move to another app so I know it’s not our cameras, what’s the fix?

iPhone 12 Pro Max, iOS 16

Posted on Mar 18, 2023 7:41 AM

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Answer 1

Jeff_W.

Community Specialist

Mar 20, 2023 2:26 PM in response to MaraDehning

Hi MaraDehning,

For help with FaceTime video calls, make sure you're both making the call using steps below found in the article here: Use FaceTime with your iPhone or iPad - Apple Support

"Make a FaceTime call

To make a FaceTime call, you need the person's phone number or registered email address. There are a few ways to make a FaceTime call:

An iPhone showing the Phone app during a call with Jane Appleseed. The FaceTime button is in the second row of icons in the center of the screen.

In the FaceTime app, tap New FaceTime and type the person's phone number or email address. Tap the number or address, then tap the Audio button or FaceTime.
If you have the person's phone number or email address saved in your Contacts,3 you can start typing their name and tap the name when it appears. Then tap the Audio button or FaceTime.
You can also start a FaceTime video call from your iPhone during a phone call. Tap the FaceTime icon in the Phone app to switch to FaceTime."

The guide here also has a helpful visual of the button to press if you've disabled your camera during the call. Make and receive FaceTime calls on iPhone - Apple Support

Cheers.

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Updated to 16.3.1 and now no FT

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