Using MacBook Air with M2 chip. Able to see DVD disc and read files on discs. However now not able to burn onto a new RW disc. Get following error message: The disc can’t be burned because communication between the computer and the disc drive failed (error code 0xFFFFFFFF80020022).
Have checked compatibility and tried starting in safe mode. Everything points to device being able to burn yet above error message continues to appear.
Tried resetting the PRAM/NVRAM. That did not work. So made one final attempt. I downloaded Disc Erase Pro (free) and erased the DVD (was unable to do so with Disc Utility as that did not recognize the DVD). BINGO! That worked and now have been able to burn to a DVD.
Hope this helps anyone who encounters a similar situation. Thanks to all who have responded.
Tried resetting the PRAM/NVRAM. That did not work. So made one final attempt. I downloaded Disc Erase Pro (free) and erased the DVD (was unable to do so with Disc Utility as that did not recognize the DVD). BINGO! That worked and now have been able to burn to a DVD.
Hope this helps anyone who encounters a similar situation. Thanks to all who have responded.
Do have it connected directly to your Mac and not through a hub? Hubs will not work with this drive.
Connected directly
I would get another brand of disc to test.
Sounds like a DVD brand issue.
Hello Alex in NJ,
Thank you for reaching out to Apple Support Communities.
You have done some great troubleshooting steps so far.
Next, it may be best to reach out to Apple directly.
You can contact them by going to Get Support
They will take a closer look and check on available options.
Cheers!
Interestingly, it works with a CD but not a DVD. Have tried different brands of DVD to no avail.
USB SuperDrive loses connection
