Sound problems with samsung TV, Sonos beam and Apple Tv
I have Sonos Beam connected to eARC port of my Samsung Frame. The audio formatting on my appleTV 4K is “auto, Dolby atmos”. If audio is in Dolby atmos everything is great. If the audio is 5.1 it is output as stereo PCM. I have to manually change the audio settings of appleTV to 5.1 for the audio to output correctly. Besides when I try the recommended settings for the TV, pass through instead of Auto, Netflix on my Apple TV is muted when 5.1 is sending.
I have also tried the Netflix app in the Samsung TV and it works fine.
Now I have had an 2 hour chat with the Sonos support. Testing everything. The conclusion: contact the Apple support! The problem must lie there they say. So frustrating. Many people have this problem, you can see it here, you can see it in the Sonos community as well.
As I see it it is the combination of apple TV and sonos Beam/arc which causes this problem. (people reporting this problem have different TV sets.)
So has someone found a solution for this yet?
I think Sonos and Apple should try to solve this together instead of sending frustrated people to Apple/Sonos supports!