You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch Pairing Error

I recently got an Apple Watch which was used by my sister before. I reset it and I tried to pair it with my phone. My phone said it has activation lock and I need to sign into c******@gmail.com. No account like this existed. I’m sure of it. I asked my sister she didn’t know, I tried emailing it, doesn’t work. If I try to login on the Apple Watch app it says the account is locked. How is it locked if it never existed. And even if it did exist how would I unlock that account. No devices were already signed into it.

Apple Watch Series 2

Posted on Mar 20, 2023 1:14 PM

Question marked as Top-ranking reply

Posted on Mar 20, 2023 2:01 PM

Unless you can find out who owns the account shown and have them remove the Watch from their account the Watch cannot be used.

Further information can be found here About Activation Lock on your Apple Watch - Apple Support




 



1 reply

Apple Watch Pairing Error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.