verification code to a stolen divice

I live in Uruguay for 2 years now. My carrier in USA is ATT. My cel was stolen. apple sends verification code to a USA number. I need to recover my information in the icloud. how can I tell apple Id that is me...they can send a verification code to my mom's Uruguayan number?


iPhone 12

Posted on Mar 23, 2023 11:22 AM

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Question marked as Top-ranking reply

Posted on Mar 24, 2023 4:30 PM

You’d need to have setup a Trusted Number - or else your Mom’s AppleID as a restoration contact - in advance. (i.e. while you still had access to your AppleID)


Note that you CAN place your device in “Lost Mode” w/ needing the 2FA code from https://icloud.apple.com/find


All of your othet options to regain access to your AppleID are outlined here:


Get a verification code and sign in with two-factor authentication - Apple Support




3 replies
Question marked as Top-ranking reply

Mar 24, 2023 4:30 PM in response to symonca

You’d need to have setup a Trusted Number - or else your Mom’s AppleID as a restoration contact - in advance. (i.e. while you still had access to your AppleID)


Note that you CAN place your device in “Lost Mode” w/ needing the 2FA code from https://icloud.apple.com/find


All of your othet options to regain access to your AppleID are outlined here:


Get a verification code and sign in with two-factor authentication - Apple Support




Mar 24, 2023 4:22 PM in response to symonca

Hello symonca,


Thank you for reaching out in Apple Support Communities. It sounds like your mom might be a recovery contact who can receive the verification code for two-factor authentication. When a recovery contact receives the verification code, they can provide you the code so you can enter that information when you're attempting to reset the Apple ID password. Here's an article with more information: Set up an account recovery contact - Apple Support


Now for any reason, you're unable to go through with this process and you still need to reset the Apple ID password, you may want to consider going through the account recovery process. This is a method that can help you regain access to your Apple ID account. Here's how: How to use account recovery when you can’t reset your Apple ID password - Apple Support


Kind regards.

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verification code to a stolen divice

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