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Blocking my Apple balance of almost 2 thousand dollars for a month

I'm from Peru and I wanted to buy a 4600 dollar macbook pro for my work on apple.com (it's the best macbook with 1TB + US taxes).


Since my credit card from Peru is not accepted at Apple.com, Apple agreed over the phone that it would be a good idea to buy the $4,600 in giftcards at Amazon.com, which I did (Amazon accepts my credit card). I tried to add the 4600 dollars to my apple balance but it only leaves maximum 2000 dollars, so I added almost that amount and the rest I have in giftcards and I added them at the time of purchase (apple allows you to use your balance and add up to 8 gift cards at the time of purchase)


I paid a courier to receive the product in Miami and then bring it to Peru.


I made the purchase on apple.com and the next day they canceled it and my apple balance was blocked.

It's been a week and after 2 requests they say have blocked my balance of almost 2 thousand dollars for 1 month!


In other words, I did everything right, having consulted by phone before doing it and having approval from Apple, but they have blocked me and now I will have a one month delay in the purchase because of this blocking.


In that period Apple is not even going to confirm that I am the one who is making the purchase. That is to say that if within a month, after unlocking, I try to make the purchase, they can block me again.


This is an arbitrary block and they are seriously hurting me.

I need the macbook and I did everything right buying giftcards to buy my macbook and now my Apple balance is blocked (and apple can probably block me again when I try to buy in a month).


The worst thing is that I practically already paid the $4600 and I can't use it anywhere else. I have to wait 1 month and Apple can block me again if they want!


Anyone else has happened?

Maybe it's a good idea to never have a balance sheet at Apple?



Posted on Mar 23, 2023 3:48 PM

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Posted on Mar 23, 2023 3:56 PM

This is a user to user community. We are other Apple users, like you. This means we do not have access to your sales and financial information. You will have to contact Apple directly to get this resolved. Select Support at the top or bottom of this page.

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Blocking my Apple balance of almost 2 thousand dollars for a month

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