Today I restored my iPhone in one of the Apple stores in Boston. Before we started the worker said that everything is backed up, but now I don’t see all my photos
6k< photos has gone
Help me
why she said that everything is hackles up when IR was not and I have to lost all my priceless memories
iPhone 13, iOS 16
Hi aigerim.kusaynkyzy,
Thanks for contacting Apple Support Communities!
We understand that some of your photos are missing after restoring your iPhone.
If you are using iCloud Photos, they may still be in the process of downloading. You can learn more here: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup - Apple Support
"About your photos
When you use iCloud Photos, your photos and videos automatically upload to iCloud. They aren’t included in your nightly backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your photos and videos can begin to download.
If you haven’t turned on iCloud Photos, iCloud Backup may include photos and videos in your Photos or Camera Roll. Not sure if iCloud Photos was turned on when you made the backup? After you restore your device, check Settings > [your name] > iCloud > Photos. If iCloud Photos is turned on, then the photos were stored in iCloud Photos.
If the photos and videos were included in the backup, they’ll download to your iOS device in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi network.
Learn more about what's included in iCloud Backup and how to sync photos from a computer."
This is also a great resource to help you to locate your photos: If you're missing photos or videos in the Photos app - Apple Support
We hope this helps you.
Cheers!
Hi aigerim.kusaynkyzy,
Thanks for contacting Apple Support Communities!
We understand that some of your photos are missing after restoring your iPhone.
If you are using iCloud Photos, they may still be in the process of downloading. You can learn more here: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup - Apple Support
"About your photos
When you use iCloud Photos, your photos and videos automatically upload to iCloud. They aren’t included in your nightly backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your photos and videos can begin to download.
If you haven’t turned on iCloud Photos, iCloud Backup may include photos and videos in your Photos or Camera Roll. Not sure if iCloud Photos was turned on when you made the backup? After you restore your device, check Settings > [your name] > iCloud > Photos. If iCloud Photos is turned on, then the photos were stored in iCloud Photos.
If the photos and videos were included in the backup, they’ll download to your iOS device in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi network.
Learn more about what's included in iCloud Backup and how to sync photos from a computer."
This is also a great resource to help you to locate your photos: If you're missing photos or videos in the Photos app - Apple Support
We hope this helps you.
Cheers!
iCloud back up
