Magic Keyboard Touch ID not working consistently

hi Joshfrai and everyone.

i'v exchanged my Magic Kayboard with new one but the problem still is there.

please let me now when you exchange yours.

and guy's please check and leave a comment here :

Touch ID on Mac mini M2 Pro with Ventura … - Apple Community

we all have same problem with Magic keyboard on Mac mini M2.

behnam_omran wrote:

hi.

i'm using the full size (numeric) version and have the same problem.

.

Mac Mini M2 Pro

Mac Os Ventura 13.4

MagicKeyboard 2 Numeric (Full size)

keyboard firmware 1.4.8

There goes my mini vs full size theory :/

Different computers, different keyboards, apparently the only thing we all have in common is that we're using macOS Ventura.

so I unplugged mine last night. Still worked this morning. I’ll report back tomorrow.

Let's see what Swervb reports in the next few days. Having to wait for the next OS is awful and just incredible, but it's better than nothing.

a weird thing happend today.

i decided to let my keyboard use all of the battery and guess what?

the touch id is working around 5% battery, even after not using keyboard after long time.

i'm gonna wait for 0% and i'll plug it and will tell you.

-------------------------------------

-magic keyboard 2 numeric (full size) firmware1.4.8

-mac mini m2 pro

-ventura 13.4

Same here, also noticed the Connecting again.

Before I was using a Touch ID keyboard on Studio M1 Max without problems but with some mechanical issues so went in to exchange it. While waiting for the replacement I started using a similar spare keyboard with Touch ID as well, which is the 1.48 version. It has all the issues described above and I also noted the Connecting text few times, something the previous version (which was for sure a different type nr. although not sure which version) never had.

So I am concluding the 1.48 has issues of its own.

After I get the replacement I will see what that is and does and report back.

My touch id stops working properly when I connect my 3dconnexion wireless cadmouse via bluetooth. When I only have my magic mouse touch id connected it works perfectly. Does anyone else have the same problem? Thanks

hello again everyone.

i'v got news.

i've tested the keyboard's touch id with a MacBook Pro M1. everything was fine even after an houre.

So it seems the problem is not from keyboard Or, the keyboard has problem only with M2 (probably on Mac Mini only) series.

what's your guess?

what we can do about it?

So i guess it's a Ventura thing. because i've tested my keyboard with MBP M1 2020 but without Ventura and the keyboard was just fine.

and believe me it's not about how many days it takes to stop working, it's about only 20 minutes without using keyboard and then use it again. you will see the Keyboard is OK but the TouchID stops working.

I really want to buy a new stand alone keyboard and try. But I see people had done that, and even with the replaced one it still persists.

I downgraded to Monterey, first day it still failed, second day it worked perfectly, I don’t got it why! ?

I called Apple Support again. Tried safe mode, tried creating a new user, tried unpairing the keyboard and deleting all fingerprints and then connecting with the cable again, nothing works. After letting the computer sleep for 10 minutes, touch id stops working on wake up.

Support said this isn't a usual problem, the expert I talked to said he had the exact same keyboard at home without any issues, so I'm trying to determine exactly why this is happening to so many of us.

Truth is this can't be happening to every person who buys a Magic Keyboard, this can't be normal behaviour.

I've noticed that from time to time, when I'm reading something on my screen, or watching a video, a message with the keyboard icon that says "connected" appears. Does this happen to anyone else? It rarely happens, but I've seen it 3 or 4 times.

I'll post here my Mac model, the OS version, when the keyboard was bought and maybe something more you guys can think of. Maybe we can gather some useful information, like if our keyboards are all from the same year or date, or if this only happens with certain Mac models.

Macbook Pro with M1 Pro

MacOS Ventura 13.4.1

Magic Keyboard (small version without numeric keypad), Portuguese layout, bought on January 2022

Only other device connected via bluetooth is a Magic Mouse that works flawlessly

I downgraded os version it works, so more like software issue. But yeah I agree it may not happening very often among people, so Apple don’t know exact issue. Don’t see ton of discussion if it’s a wide issue.

Mini size is failing for me.

I’ve heard someone else on another site say they replaced the mini with the full size and it worked fine. I’m tempted to try the full size now.

It could very well be the mini boards only being affected.

so I unplugged mine last night. Still worked this morning. I’ll report back tomorrow. I’m on the second Sonoma dev release … it never worked right for me in Ventura and needed to be plugged in all the time.

For newer folks here I have a mini Touch ID kb which was replaced twice, Amazon inventory, mbp m2max, docked primarily successfully using Microsoft tb4 dock that recently came out so to its 2.5g nic, dual 4k’s usbc everything.

I picked up a new (full size numeric) keyboard from Apple this morning to test the mini vs full size theory.

Since the problem has now been reported with the full size board, I can at least test if the new board (#3) shows improvement over the original mini (#1) and the mini replacement (#2) to confirm that some boards are bad while others are working normally (So maybe hardware related?). Overnight sleep and a few days of usage should be enough. Will report back in 24-hours.

Context

Same: Computer, Mac OS version, and keyboard firmware as before

New: keyboard hardware (#3) Magic Keyboard w/numeric pad A2520

MBA 2020, m1 in clamshell attached to single 4k monitor via DisplayPort

Mac OS: 13.4.1

Keyboard Firmware: 1.4.8

Swervb wrote:

it would appear that running macOS Sonoma may fix the issues

need to watch a little longer - my keyboard worked flawlessly for a week, but today it started to turn off Touch ID again up to 15 times a day... Ventura 13.4.1

I cannot be OS related. I have the same issue on both of my Mac products which are not running from time machine backups of each other. Personally I think it must be just some of the keyboards not jelling with any of the Mac products. Likely a batch fault or something considering how many millions of these keyboards must be in the wild