You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Designerleenie
Designerleenie Author
User level: Level 1
4 points

My M1 Macbook turns a purple screen then restarts. Why? And is it a screen replacement problem?

Hi!


Have had my M1 Macbook 256gb for about 2-3 years now and i have since experienced atleast 5 times where there is a purple screen then a restarts all during different occasions doing different things from scrolling the internet to using adobe. (Picture below is the most recent time but other times it went fully purple and restarted automatically. This time I had to force restart myself.)


Went to Geek Squad and they told me its "likely a screen problem" but how likely is that? And is there an answer for why this happens?


Thank you!!

MacBook Pro (M1, 2020)

Posted on Mar 25, 2023 12:49 PM

Reply
Question marked as Top-ranking reply
User profile for user: Jack-19
Jack-19
User level: Level 8
46,014 points

Posted on Mar 25, 2023 12:52 PM

Hi there!


This appears to be a hardware problem, and your Mac needs to be repaired by Apple.

Get started here: Mac Repair & Service - Apple Support.



Only go to Apple, an Apple Authorized Service Provider, or send your device to Apple for service (if applicable or available). Do not go to a 3rd party/unauthorized repair center or attempt a repair yourself. This is for the assurance of authorized and professional repairs that use genuine Apple parts. Please refer to this from Apple Support:


Beware of counterfeit parts


Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter. Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.


Jack

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Jack-19
Jack-19
User level: Level 8
46,014 points

Mar 25, 2023 12:52 PM in response to Designerleenie

Hi there!


This appears to be a hardware problem, and your Mac needs to be repaired by Apple.

Get started here: Mac Repair & Service - Apple Support.



Only go to Apple, an Apple Authorized Service Provider, or send your device to Apple for service (if applicable or available). Do not go to a 3rd party/unauthorized repair center or attempt a repair yourself. This is for the assurance of authorized and professional repairs that use genuine Apple parts. Please refer to this from Apple Support:


Beware of counterfeit parts


Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter. Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.


Jack

Reply

My M1 Macbook turns a purple screen then restarts. Why? And is it a screen replacement problem?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up