You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV model a1625 seems to shut down after around 10 minutes and cannot get the audio to work

First the unit shuts down after 5-15 minutes


second. The audio will not work. Tv settings are good

Apple TV HD, tvOS 16

Posted on Mar 26, 2023 7:56 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 27, 2023 2:16 AM

Apple TV can shut down by itself when idle (not streaming), according to its settings for that. If it shuts down sooner than this setting, then the cause is elsewhere (external, or something’s broken). Set a delay - Sleep or wake Apple TV - Apple Support


For audio, there are some dependancies on the rest of your setup. What is your audio setup? Do you use the TV’s built-in speakers, or something else?

Apple TV can be set to Stereo for use with a two speaker system.

Apple TV can be set to Dolby Digital 5.1 for systems that can process DD 5.1, but can’t process PCM Multichannel.

Apple TV can be set to ‘Auto’ (best quality), which will be PCM Multichannel (up to 7.1), if your audio system can handle that.

Apple TV can be set to force output 16 bit audio for compatibility reasons, as a few select sources may have e.g. 24 bit audio. (The audio of a video stream will almost always be 16 bit anyway, so this is more about music and specially crafted media).

1 reply
Question marked as Top-ranking reply

Mar 27, 2023 2:16 AM in response to debmcfeely

Apple TV can shut down by itself when idle (not streaming), according to its settings for that. If it shuts down sooner than this setting, then the cause is elsewhere (external, or something’s broken). Set a delay - Sleep or wake Apple TV - Apple Support


For audio, there are some dependancies on the rest of your setup. What is your audio setup? Do you use the TV’s built-in speakers, or something else?

Apple TV can be set to Stereo for use with a two speaker system.

Apple TV can be set to Dolby Digital 5.1 for systems that can process DD 5.1, but can’t process PCM Multichannel.

Apple TV can be set to ‘Auto’ (best quality), which will be PCM Multichannel (up to 7.1), if your audio system can handle that.

Apple TV can be set to force output 16 bit audio for compatibility reasons, as a few select sources may have e.g. 24 bit audio. (The audio of a video stream will almost always be 16 bit anyway, so this is more about music and specially crafted media).

Apple TV model a1625 seems to shut down after around 10 minutes and cannot get the audio to work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.