The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

Priory2 Author

Level 1

7 points

Apple TV+ loses sound intermittently

When watching on Apple TV+ the sound drops out intermittently

Apple TV 4K, tvOS 18

Posted on Oct 28, 2024 4:51 AM

Top-ranking reply

rkaufmann87

Level 10

149,622 points

Posted on Oct 28, 2024 8:24 AM

Check your HDMI cable and also update your Apple TV 4K device to have the most up-to-date version of TV OS. Finally ensure you have a strong Wi-Fi signal where the Apple TV is physically located. I don't mean the Internet speed, I am referring to the strength of the signal once your router sends it throughout your home. You can use tools such as iStumbler to measure signal strength. If you find your signal is weak, that would mean you need to upgrade your network or move the router closer to the Apple TV.

View in context

Apple TV+ loses sound intermittently

Similar questions