Unable to login to my online bank account using Safari 16.3 (Catalina 12.6.3)

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Level 1

7 points

Unable to login to my online bank account using Safari 16.3 (Catalina 12.6.3)

I am unable to login to my bank account using Safari. I checked on this forum and found an entry from at least a year ago with the same problem and the suggested solution was to use a different browser "until Safari is updated".

I used a different browser and was able to log in to my online banking account but I am wondering why the problem with Safari still exists, given there have been a number of updates since that original question.

I almost changed my password thinking I had done something wrong when I kept getting an error message on my bank login page. That is not very satisfactory Apple!

Hoping someone can give me an explanation.

MacBook Air 13″, macOS 12.6

Posted on Mar 27, 2023 12:14 AM

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Answer 1

Best reply

John Galt

Level 10

142,506 points

Mar 27, 2023 6:07 AM in response to deniseam

Safari 16.3 is the latest version for your Mac.

Please refer to this excerpt from Update to the latest version of Safari - Apple Support:

If a website says that your browser is out of date

If a website says that Safari is out of date even though you're already using the latest version of macOS or the latest version of iOS or iPadOS, there could be an issue with the website. If you’re sure that you want to use the website, contact the website owner or developer.

Summary: The bank's website is defective and only they can fix it. Refer them to this page, if necessary.

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Answer 2

Ingo2711

Level 9

71,049 points

Mar 27, 2023 2:54 AM in response to deniseam

Safari 16.3 is the latest version for macOS Monterey 12.6.3

As Safari is now a standalone app, did you check for any further updates on your Mac/Updates?

Is Safari 16.3 recommended by your banking institute for the use?

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Answer 3

deniseam Author

Level 1

7 points

Mar 27, 2023 3:14 AM in response to Ingo2711

Apologies I have Monterey 12.6.3 and the most updated Safari (16.3). There are no more updates available to me at the moment. I will check with the bank but it would be unusual for the bank to not support Safari, I would think? Many people use Macs.

Thank you for your reply.

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Answer 4

Ingo2711

Level 9

71,049 points

Mar 27, 2023 3:27 AM in response to deniseam

On earlier macOS versions I got an error message from the banking website, that a newer Safari version would be necessary. But it works even with Safari 15.6.1 in Catalina 10.15.7

So, you should check with your bank, which Safari version or other browser they recommend and/or support.

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Unable to login to my online bank account using Safari 16.3 (Catalina 12.6.3)

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