In the Preview app, "Scale to fit" no longer works.

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ladysun1969 Author

Level 1

27 points

In the Preview app, "Scale to fit" no longer works.

If I try to print a PDF and it's larger than the paper size, I used to be able to select "Scale to fit" and the image would shrink to fit into the chosen paper size. This no longer works; the scale remains at 100% and can only be changed manually (by typing in another number). Neither "Print entire image" or "Fill entire paper" have any effect on the image in the print-preview window, nor on the resultant print out. I have attached a screenshot.

This just recently started happening -- in the past few days.

Thanks

MacBook Air M1, 2020

MacOS Ventura 13.2.1 (22D68)

MacBook Air 13″, macOS 13.2

Posted on Mar 27, 2023 8:54 PM

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Answer 1

Top-ranking reply

Tesserax

Level 10

157,896 points

Mar 27, 2023 9:53 PM in response to ladysun1969

Being curious, I just tried this with my 2023 M2 Pro Mac mini, running macOS Ventura 13.3. In my case I have an HP OfficeJet Pro 6970 multi-function printer.

When I select "Scale to Fit" the preview does change, and the resultant printout comes out scaled. Not sure why it is not working properly for your Canon printer.

I suggest that you double-check with Canon Support to see if you running their latest print driver that supports Ventura.

In addition, you may want to perform a "factory default" reset of your printer. Lastly, you can try resetting your Mac's printing system.

Ref:

Solve printing problems on Mac - Apple Support
Update your printer software if your printer has a printing problem on Mac - Apple Support
Reset the printing system on your Mac to solve a problem - Apple Support

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Answer 2

ladysun1969 Author

Level 1

27 points

Mar 31, 2023 2:59 PM in response to ladysun1969

I started with the Solve printing problems on Mac - Apple Support page & when I tried to turn off Print Dialog Extensions, I found that there was no “use generic printer features” checkbox for this printer. (My work printer has one & it is checked.) The "driver version" said "3.0" which seemed a bit odd, so I went out to the Canon site & found the latest driver, which is v. 10.19.14 & installed it. Lo and behold, now the printer works.

The new driver is dated Mar 23, 2023.

Anyway, thanks again for the suggestions!

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Answer 3

ladysun1969 Author

Level 1

27 points

Mar 31, 2023 2:30 PM in response to Tesserax

Yeah, it's weird. I use a Konica Minolta printer at my workplace (with this same laptop) & scaling works as normal. It's only this Canon at home (it's an MF644Cdw) has this issue. It's a recent thing, too, as it used to work fine. Sigh.

Thanks for the suggestions, I'll try them out & post back here the results. :-)

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In the Preview app, "Scale to fit" no longer works.

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