Issue opening files from Google Drive Finder window after installing macOS Ventura 13.3 update

We are experiencing very similar / same issue, it seems it is happening on files (most probably not only) with UTF-8 encoded diacritics. Example in Czech language: řžýá.docx will result in files not opening, rzya.docx will open fine. Affecting not only Google Drive app but also download - note below, depending on browser.

Reproduction steps for Google Drive:

1) Create a document in Google Drive (web)

2) Name it with diacritics

3) Download it as DOCX

4) Try to open the document - Word will launch but will fail to open the file without any error.

5) After the document is renamed (anyhow), open will work just fine.

At the moment, we think this is not a specific Google Drive issue (the same happening at other similar apps we tested, including one we developed).

Also, it's interesting that Safari is not affected (or so it seems). It looks like Safari is doing something that is converting UTF-8 encoded characters to latin1 on download.

My friend confirmed it was fixed in the next update, 13.4 Vetura Mac OS. I hope to see it soon.

"File Bookmark

Resolved Issues

Fixes a regression in macOS Ventura 13.3 where a security check causes bookmark resolution to fail when the path contains Unicode characters stored with composed normalization. As an example, this prevented files in Finder from opening when double-clicked. (107550080)"

I managed to fix it by renaming the root Google Drive folder:

• In the Finder, go to Google Drive > My Drive
• Right clic > Show original
• Select the root GDrive folder > clic Enter twice to change the name of the folder (it showed as a white page, not a folder, this reverted it to the normal state)

Everything worked after that.

I'm experiencing the same issue, it's caused by the Ventura 13.3 update. It's NFC / NFD Unicode UTF-8-MAC issue. I'm Czech and many of our letters cause this issue (ž,š,č,ů..). Renaming the file on Mac (without even changing the human-readable name) resolve in fixing the issue for the specific file. Then it can be opened without a problem.

I found the solution. You have to delete the old Drive folder and then create a new one (with a new name, e.g.: Drive2023) on the HD (I created it in Documents) and set it up this in Google Drive. It's synced and now everything opens properly.

Same problem.

Decided like this:

In my Google Drive settings, I specified "Store files in the cloud" and then right-clicked on the "My Drive" folder and specified "Enable offline access" (including for all nested files and folders). Google drive reloaded all the files and they began to open automatically - by double clicking.

I managed to fix it by renaming the root Google Drive folder:

• In the Finder, go to Google Drive > My Drive
• Right clic > Show original
• Select the root GDrive folder > clic Enter twice to change the name of the folder (it showed as a white page, not a folder, this reverted it to the normal state)

Everything worked after that.

It's works for me. Thank you!

I am facing the same issue on Macbook Pro M1 - Ventura 13.3.1. I have folders syncing with Google Drive which have Spanish characters in their names like á, é, í, ó, ú. Can't open any files inside these folders. Files and folders without these characters open fine.

FIXED FOR ME: Remove special characters from names, then change them back, that specific file/folder will work again.

I had the exact same problem.

As some others have pointed here, I solved it by temporarily changing the names of any folders that had extrange characters, as á, é, í, ó, ú. After doing that, I can open any file inside those folders.

Only solution I have found is to select the file, press enter to highlight the filename, then press enter again. This "renames" the file locally with the same name and can be opened OK.

Can confirm that openning any *.zip and *.docx file directly on M1 Pro does not work when a filename contains something like a non-breakable space or dash. Renaming a file fixes the bug for such the file

From the release notes (emphasis mine):

"Resolved Issues

Fixes a regression in macOS Ventura 13.3 where a security check causes bookmark resolution to fail when the path contains Unicode characters stored with composed normalization. As an example, this prevented files in Finder from opening when double-clicked. (107550080)"

I'm reluctant to install a beta, but at least it seems to be taken care of.

Hi,

I've had the same issue for some time now (double-click in Finder opens just the app, not the file), both on a M1 Mac Mini 2020 (Ventura 13.3.1) and a 2014 MBP 13" (Big Sur 11.7.6.), running Google Drive 73.0.4.0 (Silicon, Intel, respectively).

It does seem that it's files with Czech diacritics (š, č, ř, í, etc.) that are problematic. Removing (= renaming) those symbols make the files open normally.

Also it seems to have something to do with folders structure - e.g. all non-diacritics file in a certain folder (which happens to appear with the normal blue icon in Finder) open normally, but a non-diacritic file in another folder (which appears with plain list icon in Finder) doesn't.

No proposed solution has worked on either system so far, very very debilitating.

Thanks to your reply i tried to rename my folder with diacritics to non diacritics version and voilá, the files inside the forders are now able to open. Then i renamed the folders back with diacritics and they are workning and opening as well, doesn't understand what bug was in that, maybe some wrong update.